Guest Services Attendant

POPPY BANK EPICENTER • Santa Rosa, CA

5d • $18 - $19 • Onsite

About The Position

The Guest Services Attendant assists guests in their entertainment experience throughout the Epicenter building, ensuring their area is safe, functional, clean, and most importantly fun.

Requirements

• Be a team player. Look for opportunities to help another team member.
• Work hard to maintain and promote a positive work environment.
• Available to work all shifts: days, nights, weekends and holidays, as necessary.
• Has the ability to work in a noisy, fast-paced environment with many distractions.
• Has the ability to lift and carry up to 50 lbs.
• Has the ability to move around the facility and walk or stand 100% of the shift.
• Has the ability to reach, bend, stoop, mop, sweep and clean frequently.
• Strong leadership skills.
• Possess strong organizational and decision-making skills.
• Work well in fast-paced setting.
• Must be able to communicate clearly and effectively.
• Be able to work in a standing position for long periods of time.
• Must have exceptional hygiene and grooming habits.

Nice To Haves

• Bilingual a plus.
• At least 6 months experience in a similar capacity.

Responsibilities

• Operate VR/Bowling/Laser Tag/Dark Ride /Prize Vault and other assigned areas with 100% knowledge.
• Greet guests in a prompt and friendly manner.
• Inspect Arcade/Skyzone/Guest Services/Bowling/ Prize Vault and other areas to determine the need for repairs or renovations.
• Fill in where needed to ensure guest service standards and efficient operations.
• Assist guests with their purchases, suggesting items in their price range and items that they can save up for in future visits.
• Stock merchandise, maintain proper pricing and display of products.
• Communicate ideas for merchandise improvement to management.
• Maintains cleanliness of Prize Vault, countertops and all Entertainment areas.
• Ensure the safety of all guests while they are on the trampolines.
• Answer phones, give accurate information, take detailed messages or transfer to the correct extension.
• Accurately use the point of sales system to ring in guests’ game cards, reload game cards and process payments.
• Empty trash, spot sweep and mop, as necessary.
• Stock crane games and other merchandise-based games.
• Keep accurate inventory numbers to ensure cost control.
• Create a positive team environment that provides exceptional guest service and ensures all staff members perform at a consistently high level.
• Work with the Prize Vault Lead to brainstorm new ideas that drive guests of all ages to the Prize Vault.
• Ensure that all equipment is kept clean and kept in excellent working condition.
• Be knowledgeable of Entertainment policies regarding personnel and communicate promptly any violations of company policies, rules, and procedures.
• Maintain company safety, cleanliness, and sanitation standards for entire building.
• Have strong communication skills.
• Uphold the culture and standards of Santa Rosa Entertainment Company, LLC.
• Work hard to identify potential problems and communicate with supervisors and management to help prevent them from having an impact on guest experience.
• Maintain proper stock of supplies, communicating needs or shortages with management.
• Ability to grasp, lift, reach, crouch, stand, walk, and carry for long periods of time.
• A positive attitude.
• Other duties as directed.

Benefits

• As a member of our team, you may be eligible for food discounts, free/discounts on selected games, attractions and events, free memberships for Sports City and credits for setting up your own soccer league, free pick-up play for soccer/basketball and much more.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees