Guest Services Attendant

PORT MADISON ENTERPRISES FAMILY•Suquamish, WA

1d•Onsite

About The Position

General Position Summary: Checks guests into and out of the hotel while maintaining a welcoming attitude and responds in a professional and courteous manner to all guests’ questions and requests. Essential Functions/Major Responsibilities: Projects a clearly superior customer service image at all times and in a service-oriented manner Checks guests in and out of the hotel Confirms credit and payment method at time of check in Confirms full payment at check out Logs all requests and confirms completion Directs guests to daily functions within the hotel and throughout the Clearwater Casino campus Completes express check-outs to be mailed daily Runs daily arrival report and marks registration cards for special requests Balances bank daily Works with the reservation agent to confirm availability and rates Secondary Functions: Performs routine administrative duties for guests as needed (i.e., copies and faxes, etc) Ensures front desk area is neat and well stocked for the next shift Assists with preparing collateral information packages for Sales & Catering Manager and Spa Manager as necessary Prepares key check inventory Performs other duties as deemed necessary

Requirements

Ability to learn and efficiently utilize the facility’s reservation software program
Ability to answer multi-line telephone system
Competent organizational skills
Read, write and speak English fluently
Ability to communicate in an effective and positive manner with the public and facility personnel
Computer literate with strong mathematical skills
Constant attention to detail and ability to meet deadlines as required
Must be able to maintain confidentiality regarding guests’ credit information and takes all steps necessary to protect personal data
High school diploma or equivalent
Ability to lift 50 lbs. while standing, twisting, or bending.
Must be able to stand and/or sit for extended periods of time.
This position will require working evenings, weekends, and holidays in an effort to support the needs of the business.

Nice To Haves

some college courses in hotel management, preferred
CPR Certification

Responsibilities

Checks guests into and out of the hotel
Confirms credit and payment method at time of check in
Confirms full payment at check out
Logs all requests and confirms completion
Directs guests to daily functions within the hotel and throughout the Clearwater Casino campus
Completes express check-outs to be mailed daily
Runs daily arrival report and marks registration cards for special requests
Balances bank daily
Works with the reservation agent to confirm availability and rates
Performs routine administrative duties for guests as needed (i.e., copies and faxes, etc)
Ensures front desk area is neat and well stocked for the next shift
Assists with preparing collateral information packages for Sales & Catering Manager and Spa Manager as necessary
Prepares key check inventory
Performs other duties as deemed necessary