Guest Services Attendant

Sensei Wellness Holdings•Rancho Mirage, CA

5d•$22

About The Position

The Guest Services a ttendant will be integral in the guest experience by being the first to greet guests at arrival, the last to offer a farewell, and assisting guests with anticipatory and personalized service throughout the stay. This position will integrate with all operating departments, as well as the Experience Specialists on day-to-day operations.

Requirements

Incredibly organized, with ability to communicate effectively with guests and co-workers through verbal and written methods.
Ability to pay close attention to detail and react accordingly with minimal supervision.
High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
Proven safe driver and clean driving record is essential
2+ Experience driving vehicles with both manual and automatic transmission
2+ Experience working as a valet, bell person, or doorperson
Must possess a valid California driver’s license and an acceptable MVR (Moving Vehicle Record)

Nice To Haves

Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
Collaborative mentality and the ability to recognize how to get things done as a team
Self-confidence and composure to accept critique, process it, and apply the learnings to improve
Resourceful and adaptable, understanding that a big idea can come from anywhere
Open to learning, developing new skills and professional experiences
Loves a good challenge
Resourceful and adaptable
A strong sense of curiosity
Embraces feedback and constantly seeks to improve
Collaborative and knows how to get things done as part of a team

Responsibilities

Operating vehicles safely and responsibly; collecting and accurately labeling keys
Greets guests and escort them into their guestrooms following established Sensei procedures, including but not limited to: welcoming guests and opening of doors, assisting with luggage and any other heavy items, directing guests to Experience Specialists, escorting guests on foot or in a golf cart to rooms and other Resort areas.
Assists guest throughout their stay by responds to guest questions or requests, being attentive and alert to proactively assist with doors, carrying heavy items, or refilling water.
Provides information to guests including but not limited to: The Sensei Way, Programming, Weekly Activity Calendar, Guide sessions, local directions, shopping, on and off property dining, local entertainment, hotel services, and safety.
Fulfills guests’ requests and ensure their stay is as pleasurable as possible; Empowered in turning around any guest opportunities that may arise; taking ownership to troubleshoot, resolve, and uphold the highest guest service standards.
Assists in tracking daily arrival and departure times as well as Daily Guest Movement, helping coordinate housekeeping service and amenity deliveries according to personalized guest itineraries.
Checks guests out of hotel following established Sensei procedures including but not limited to assisting with luggage and offering guests a fond farewell.
Maintains work area in a clean and orderly fashion.
Performs clerical duties as required including but not limited to organizing and filing paperwork regarding guests’ vehicles and daily transactions.
Digitally responding to guest vehicle or luggage requests, as well as team member requests.
Ensuring the confidentiality and security of all guests.
Perform all job duties in a safe manner and abide by all safety policies and procedures.
Adhere to all company and departmental guidelines.
Perform other tasks as requested by supervisor
Demonstrate warmth and sincerity in all interactions
Maintain a professional and welcoming demeanor in both verbal and nonverbal communication
Take ownership of all guest requests and be proactive in ensuring resolution as needed.
Always maintain impeccable grooming and personal hygiene and wear uniform as directed.
Uphold Sensei values in daily practices
Successfully complete all training and certifications needed for the position
Ensure the confidentiality and security of all guests
Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor
Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
Teamwork - Develop and promote teamwork and cooperation among co-workers
Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.
Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.
Other duties as assigned

Benefits

Competitive Salary
Robust and comprehensive Health Insurance
Medical (100% paid HMO), Dental, Vision, Life, Disability insurance and Voluntary Insurance Plans
Employee Assistance Program
401k Plan Matching
Tax Savings Benefits Plans
Pre-tax 401l Matching Plan
Healthcare Flexible Spending Account (FSA) Saving Plan
Wellbeing Benefit - Monthly allowance for wellness/wellbeing related expenses
Employee Discount Program