Guest Services Attendant

Boyne Resorts • Harbor Springs, MI

7d

About The Position

As a Guest Services Attendant at The Highlands, you play a key role in delivering exceptional hospitality by assisting guests throughout their stay. This position supports the overall guest experience through warm welcomes, prompt service, and strong knowledge of the property. You will collaborate with multiple departments to ensure guests receive outstanding service from arrival through departure.
Employee Perks:
Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
Dining Discounts – Receive 25% off at Boyne restaurants.
Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
Free Water Park Passes – Access to Avalanche Bay Water Park.
Lodging Discounts – Special rates for friends and family.
Tuition Reimbursement – Support for continuing education.
Housing Availability – First-come, first-served team member housing.
Health Insurance – Available for Full-Time Year-Round Team Members.
AllyHealth – Access to health services for all employees.

Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands
Our Core Values: LEADS by Serving
At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.
Long-Term Thinking
Excellence in Execution
Attitude is Everything
Develop Create People
Serve our team members first so they can, in turn, serve our guests and community

Requirements

• Must be at least 16 years old
• Valid driver’s license required
• Ability to lift up to 25 lbs and perform physical tasks (standing/walking for long periods)
• Strong customer service and communication skills
• Friendly, professional, and guest-focused attitude
• Ability to work in a fast-paced, team-oriented environment
• Flexible availability, including evenings, weekends, and holidays

Nice To Haves

• Previous hospitality or customer service experience preferred (not required)

Responsibilities

• Greet guests upon arrival and assist with luggage, including transporting items to guest rooms using bell carts
• Maintain cleanliness and presentation of the resort lobby, entrance areas, and surrounding grounds
• Provide prompt, courteous, and efficient service during check-in, check-out, and throughout each guest’s stay
• Deliver guest-requested items to rooms (e.g., ice, gift baskets, special occasion amenities)
• Maintain up-to-date knowledge of resort amenities, events, activities, and property layout to assist guests effectively
• Monitor and restock guest water stations
• Respond to guest inquiries and requests to ensure an exceptional experience
• Support front desk operations and other guest service areas as needed

Benefits

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed