Guest Services Attendant- Senior Services

City of Hurst.•Hurst, TX

18d

About The Position

When assigned to the Hurst Recreation Center: Interact with all ages and monitor all Recreation Center activities, including all fitness areas, classrooms, and open spaces. Monitor the Hurst Kidz drop-off area, intake of participants, communication with guardians, and supervision of participants. Sets up gymnasium and classrooms as needed. Provides special event support as required. When assigned to the Hurst Tennis & Pickleball Center: Interact with all ages and monitor the building and courts, including making the courts ready after inclement weather, emptying trash cans from the courts, and keeping the patio area clean. Set up ball machine and string tennis and pickleball rackets as needed. When assigned to the Hurst Senior Activities Center: Interacts with members 55 & over and monitors all Senior Activities Center activities, including all fitness areas, classrooms, café, and open spaces. Assist with classroom set-up as needed. Assist with specialty activities such as dances, karaoke, BINGO, etc.

Requirements

Knowledge of RecTrac or ability to learn.
Perform multiple tasks in an active environment, use good judgment, and take the initiative.
Ability to assist guests promptly and efficiently.
Working knowledge of Microsoft Office 365 products and standard office equipment.
Punctual, responsible, dependable, and professional; working effectively in a public environment.
Ability to hear and direct guests and staff in emergency and non-emergency situations.
Ability to communicate effectively verbally and in writing.
Skilled in public/employee relations and problem-solving.
Ability to comprehend and follow written and verbal instructions.
Ability to stand, bend, squat, kneel, push, pull, and stop while assisting with programs or events.
Work may be subject to time pressures, emergencies, and frequent changes to tasks, working closely with others as part of a team, performing multiple tasks simultaneously, and dealing with difficult persons.
Possess excellent customer service skills and can excel at applying the City of Hurst’s Code of Ideals in all interpersonal relations with city staff and the public.
Ability to communicate effectively with internal and external customers.
Ability to sit for extended periods to operate standard office equipment, including computer keyboard, telephone, calculator, copier, fax machine, and printer.
Previous customer service experience is preferred.
High school diploma or equivalent required.
Previous experience in a community recreation setting is preferred.
CPR and AED certified or able to obtain within 30 days.
Must have regular and punctual attendance, reliable transportation, and flexibility to work evenings and weekends.
Must pass a pre-employment drug screen.

Responsibilities

Responsible for positive guest interactions with all members, guests, and staff at the Hurst Recreation, Tennis, or Senior Activities Center, as assigned.
Effectively communicates information on programs, activities, and events;
Effectively communicates facility guidelines and processes to guests. Assists with resolving complaints.
Receives membership fees, daily use fees, room use, and class registration.
Admits members and guests into the assigned building per the “Membership Policy”; checks proof of membership of each person seeking to use the facility; accepts fees and generates receipt; obtains the signature of each person using the facility and records fee paid, if any.
Performs opening and closing procedures as defined by the building supervisor. Maintains cleanliness of general recreation areas/locker rooms/bathrooms and an hourly checklist to ensure facility cleanliness.
Accurately records incidents, accidents, deposits, facility inspections, etc, and sends to supervisor.
Secures all cash receipts and the building at closing time.
Adheres to Hurst’s Code of Ideals and The Hurst Way. Fosters positive employee relations and employee morale on a City-wide basis.
Performs related duties as directed when such duties are logical and appropriate.
Regular and timely attendance is required for this position, including all meetings and trainings.
Interacts professionally and respectfully with the public, coworkers, and others during daily work.