Guest Services Attendant l Part-Time l Stride Bank Center

Oak View Group•Enid, OK

2d•$12

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. Position Summary The Guest Services Attendant is the primary contact with the guests at the facility. Require to have knowledge of the building and its services also to provide a safe and enjoyable environment for building patrons. This role will pay an hourly rate of $12.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Requirements

High school diploma, GED or equivalent preferred.
Must have a demonstrated ability to function in a fast paced, high-pressure environment.
Exceptional Customer Service experience and skills – outgoing and friendly personality required.
Possess strong interpersonal and communication skills.
Ability to work both independently and as part of team, remaining flexible in role.
Must have the ability to work flexible schedule including long hours, nights, weekends, and holidays.

Responsibilities

Provide exceptional customer service to all guests.
Greet guests and scan tickets as they enter the building or section assigned.
Usher guests to their seats and provide directional assistance throughout facility.
Monitor guest conduct and provide assistance to guests.
Report any unsafe equipment or situations to supervisory staff immediately.
Perform crowd control management functions.
Act as a member of the emergency evacuation team by directing guests to emergency exits.
Monitor emergency exits and assist guests with special needs.
Move around to various positions/locations based on event needs.
Hand out materials to guests as needed for events.
Follow directions for all event procedures and safety standards.
Provide excellent customer service assistance to internal and external clients.