Guest Services Attendant

Lake Hope Dining Lodge & Cabins•McArthur, OH

19h•$11•Onsite

About The Position

Join the team at Lake Hope Dining Lodge & Cabins as a Guest Services Associate in McArthur, OH. In this role, you will be the face of our hospitality, ensuring that every guest experiences a warm welcome and exceptional service during their stay. You will assist guests with check-ins and check-outs, provide information about our facilities and local attractions, and address any needs or concerns to create a memorable and comfortable visit. This position will work either 7am - 3pm or 3pm - 11pm (or similar) including weekends and holidays. Starting at $11.00/hour. Benefits Opportunity to work in a beautiful setting at Lake Hope Dining Lodge & Cabins Collaborative and supportive work environment Room for growth and professional development Employee discounts on dining and lodging Responsibilities Acknowledge and greet all guests as they approach the front desk. Make reservations in Stay N Touch for guests that walk in or call in to reserve a cabin. Check guests in and out using Stay N Touch, make keys for guest and process payment/billing in a prompt efficient manner. Handle cash in a responsible manner ensuring that cash drawer is always secured and the proper cash amount is dropped into the bank safe. Answer all incoming calls and assists or transfers calls as deemed necessary. Checks out all keys for various outlets of the lodge. Maintains the Retail area by ensuring it is clean & stocked appropriately. Processes transactions for Retail using Silverware. Use problem-solving skills to professionally handle any guest issue, question, or concern. Use discretion with the information privy to and discuss only as needed with the manager, supervisor or GM when there are concerns. In the event of an emergency contacts the Rangers, Sheriff, EMS or other fire & life safety agencies. Responsible for changes to cabin status; i.e. room changes, early departures, late checkouts and stayovers. Respond to or channel any guest requests/complaints to the department or proper manager. Complete daily duties as outlined on Shift Checklist. Post guest and master account charges into computer. Other duties as assigned Requirements Basic education at High-School level or equivalent. Basic reading & writing skills Communication skills Basic math skills Ability to multi-task and work under pressure Ability to work any shift, weekends and holidays. Must be able to stand and walk for long periods of time. Basic computer knowledge using a Windows environment. Previously demonstrated cash handling and/or customer service experience Must be a friendly, outgoing “people” person with a good attitude and professionalism. Previous experience working with the public in a service provider industry preferred. Must have sufficient mobility to perform assigned tasks within service time frames established by the company. Must be able to perform tasks in a safe manner and adhere to company policy. About the Company Lake Hope Dining Lodge & Cabins is a premier dining destination located in McArthur, OH, known for its scenic views and warm hospitality. We pride ourselves on providing guests with delicious food made from fresh ingredients in a welcoming and comfortable atmosphere. Join our team and be part of a community that values quality, service, and the natural beauty of Lake Hope.

Requirements

Basic education at High-School level or equivalent.
Basic reading & writing skills
Communication skills
Basic math skills
Ability to multi-task and work under pressure
Ability to work any shift, weekends and holidays.
Must be able to stand and walk for long periods of time.
Basic computer knowledge using a Windows environment.
Previously demonstrated cash handling and/or customer service experience
Must be a friendly, outgoing “people” person with a good attitude and professionalism.
Must have sufficient mobility to perform assigned tasks within service time frames established by the company.
Must be able to perform tasks in a safe manner and adhere to company policy.

Nice To Haves

Previous experience working with the public in a service provider industry preferred.

Responsibilities

Acknowledge and greet all guests as they approach the front desk.
Make reservations in Stay N Touch for guests that walk in or call in to reserve a cabin.
Check guests in and out using Stay N Touch, make keys for guest and process payment/billing in a prompt efficient manner.
Handle cash in a responsible manner ensuring that cash drawer is always secured and the proper cash amount is dropped into the bank safe.
Answer all incoming calls and assists or transfers calls as deemed necessary.
Checks out all keys for various outlets of the lodge.
Maintains the Retail area by ensuring it is clean & stocked appropriately.
Processes transactions for Retail using Silverware.
Use problem-solving skills to professionally handle any guest issue, question, or concern.
Use discretion with the information privy to and discuss only as needed with the manager, supervisor or GM when there are concerns.
In the event of an emergency contacts the Rangers, Sheriff, EMS or other fire & life safety agencies.
Responsible for changes to cabin status; i.e. room changes, early departures, late checkouts and stayovers.
Respond to or channel any guest requests/complaints to the department or proper manager.
Complete daily duties as outlined on Shift Checklist.
Post guest and master account charges into computer.
Other duties as assigned