Guest Services Associate (Seasonal Full time)

Daniel Stowe Conservancy • Belmont, NC

2d

About The Position

Daniel Stowe Conservancy (Stowe) inspires a love of nature and its beauty through unforgettable outdoor experiences. The nearly 400 acres of Stowe provides visitors with a chance to reconnect with nature in all seasons. The property welcomes guests to spectacular gardens, a conservatory dedicated to displaying tropical plants and orchids, sparkling fountains, nearly 8 miles of trails, and a dog park. The Guest Services Associate serves as the first point of contact for guests, providing a welcoming, engaging, and seamless experience for all guests. This position focuses on driving admission, ticket, and membership sales while ensuring high-quality guest interactions and seamless transactions. The ideal candidate is a friendly and enthusiastic ambassador of Stowe, with strong sales skills, excellent customer service abilities, and a passion for engaging with guests to enhance their visit and encourage membership.

Requirements

• Exhibits a passion for the mission of Daniel Stowe Conservancy.
• Successfully pass a standard background review.
• Must be willing to wear a uniform and work outside as needed.
• Must be able to work weekends, evenings, and federal holidays.
• Regular sitting, standing, squatting, kneeling
• Frequent walking, lifting, twisting, crawling, pushing and pulling, grasping
• Must be willing to serve all guests equally regardless of their race, color, religion, national origin, age, gender, marital status, disability, veteran status, genetic information, gender identity, and/or sexual orientation.
• A minimum of a high school diploma
• Minimum of 2 years in customer service or sales.
• Experience in cash register operation.

Nice To Haves

• Computer skills including Microsoft Outlook and sales database program preferred.

Responsibilities

• Understands the importance of each guest to Stowe and drives excellence and membership sales to ensure an optimal experience in every way.
• Processes admission, membership, and ticket sale transactions in the system, both in person and over the phone, including accurate cash handling and payment processing.
• Utilizes Altru (Blackbaud) CRM software to process memberships, manage guest records, enter guest information, and ensure database accuracy.
• Verifies membership status for members, effectively communicates expiration dates, member benefits, and membership promotions to drive renewals and upgrades.
• Knowledgeable on all membership options and benefits; communicates those effectively to guests to promote and encourage new memberships.
• Engages with guests by answering questions and making recommendations on Garden events, exhibits, and seasonal highlights to enhance the guest experience.
• Identifies upselling opportunities and promotes add-ons such as programs, gift memberships, and exclusive events.
• Answers the admissions phone line, assisting guests with inquiries, ticket sales, information, and membership purchases.
• Directs guests, phone calls, and inquiries to the appropriate department while maintaining clear and professional communication.
• Assists with Garden tours, volunteers, and private event introductions as needed.
• Communicate any facility needs, guest feedback, and process improvements to the relevant departments and the Guest Services Manager.
• Performs opening and closing procedures, including cash drawer management, accurate payment reconciliations, and facility walkthroughs.
• Supports all Stowe programs and events.
• Exemplifies the Stowe Mission Statement and supports staff, departments and leadership in pursuing and achieving goals.
• Performs any other duties needed to help drive our vision, fulfill our mission, and abide by our values.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED