Guest Services Associate (Seasonal Full time)

Daniel Stowe Conservancy•Belmont, NC

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About The Position

Daniel Stowe Conservancy is excited to host the Chinese Lanterns Festival in the summer of 2026. The position below is a seasonal position, providing support for the festival. This seasonal role will be required to work weekends, evenings, and holidays as scheduled to support the Lanterns Festival spanning from mid June – late August. Position Title: Guest Services Associate, Chinese Lanterns Festival Accountability: Guest Services Associate reports to the Guest Services Manager Job Classification: Full time, seasonal from mid May – late August without benefits About: Daniel Stowe Conservancy (Stowe) inspires a love of nature and its beauty through unforgettable outdoor experiences. The nearly 400 acres of Stowe provides visitors with a chance to reconnect with nature in all seasons. The property welcomes guests to spectacular gardens, a conservatory dedicated to displaying tropical plants and orchids, sparkling fountains, nearly 8 miles of trails, and a dog park. The Guest Services Associate serves as the first point of contact for guests, providing a welcoming, engaging, and seamless experience for all guests. This position focuses on driving admission, ticket, and membership sales while ensuring high-quality guest interactions and seamless transactions. The ideal candidate is a friendly and enthusiastic ambassador of Stowe, with strong sales skills, excellent customer service abilities, and a passion for engaging with guests to enhance their visit and encourage membership.

Requirements

Exhibits a passion for the mission of Daniel Stowe Conservancy.
Successfully pass a standard background review.
Must be willing to wear a uniform and work outside as needed.
Must be able to work weekends, evenings, and federal holidays.
Regular sitting, standing, squatting, kneeling
Frequent walking, lifting, twisting, crawling, pushing and pulling, grasping
Must be willing to serve all guests equally regardless of their race, color, religion, national origin, age, gender, marital status, disability, veteran status, genetic information, gender identity, and/or sexual orientation.
A minimum of a high school diploma
Minimum of 2 years in customer service or sales.
Experience in cash register operation.
Computer skills including Microsoft Outlook and sales database program preferred.

Responsibilities

Understands the importance of each guest to Stowe and drives excellence and membership sales to ensure an optimal experience in every way.
Processes admission, membership, and ticket sale transactions in the system, both in person and over the phone, including accurate cash handling and payment processing.
Utilizes Altru (Blackbaud) CRM software to process memberships, manage guest records, enter guest information, and ensure database accuracy.
Verifies membership status for members, effectively communicates expiration dates, member benefits, and membership promotions to drive renewals and upgrades.
Knowledgeable on all membership options and benefits; communicates those effectively to guests to promote and encourage new memberships.
Engages with guests by answering questions and making recommendations on Garden events, exhibits, and seasonal highlights to enhance the guest experience.
Identifies upselling opportunities and promotes add-ons such as programs, gift memberships, and exclusive events.
Answers the admissions phone line, assisting guests with inquiries, ticket sales, information, and membership purchases.
Directs guests, phone calls, and inquiries to the appropriate department while maintaining clear and professional communication.
Assists with Garden tours, volunteers, and private event introductions as needed.
Communicate any facility needs, guest feedback, and process improvements to the relevant departments and the Guest Services Manager.
Performs opening and closing procedures, including cash drawer management, accurate payment reconciliations, and facility walkthroughs.
Supports all Stowe programs and events.
Exemplifies the Stowe Mission Statement and supports staff, departments and leadership in pursuing and achieving goals.
Performs any other duties needed to help drive our vision, fulfill our mission, and abide by our values.