Guest Services Associate - PT (Daytime)

SCOTT FAMILY AMAZEUM•Bentonville, AR

6d•$12 - $12•Onsite

About The Position

Guest Services Associates at the Scott Family Amazeum provide excellent service to all Amazeum guests, ensuring a positive, fun, safe, and memorable experience. Individuals in this position will welcome guests, inform them of museum experiences and programs, and sell tickets and memberships. The ideal candidate will have a passion for powerful guest experiences and enjoy working with people of all ages and backgrounds.

Requirements

16+ years of age at the time of hire
High School diploma or GED OR working towards one
Good command of general computer applications and basic math skills
Ability to lean into new technology as assigned
Ability to be punctual
Demonstrated attention to detail and accuracy
Excellent communication skills
All applicants must be able to: Provide the necessary documentation to prove that you are a U.S. citizen, permanent resident, or a foreign national with authorization to work in the United States
Complete and pass a background check
Ability to move freely throughout the museum for extended periods of time (up to 8 hours), including standing, walking, bending, stooping, and reaching.
Ability to operate a computer, tablet, or point-of-sale system using hands and fingers with precision.
Ability to lift and carry up to 25 pounds occasionally (e.g., boxes of supplies, signage, or retail merchandise).
Ability to see and read digital screens, printed materials, and interpret verbal instructions in environments with varying levels of lighting and noise.
Ability to speak clearly and professionally with guests and team members in a busy, fast-paced environment.
Ability to work in indoor and outdoor conditions, sometimes exposed to heat, cold, or humidity. Occasional exposure to moderate noise levels from guest activity, music, or special events.
Ability to remain on your feet and interact actively with guests throughout your shift with scheduled breaks.

Nice To Haves

Availability to work both Saturday and Sunday as a permanent shift
6+ months of cashier service experience
6+ months of customer service experience
Availability to work on Wednesday evenings
Experience with point of sale systems and/or databases
Bilingual

Responsibilities

Provide excellent customer service for Amazeum guests, members, donors, and museum staff in-person and over the phone
Proactively and warmly welcomes guests, responds to questions, and offers guidance.
Exhibits critical thinking skills by anticipating guest and member issues and proactively takes ownership to solve issues and address needs.
Relays information to guests about current and future Amazeum programs
Effectively operate ticketing system in accordance with established procedures, selling daily and advance admission and memberships
Validates membership cards and pre-purchased tickets for admission
Accurately processes cash, check, and credit card transactions, balancing their own cash drawer at the end of each shift
Actively promote membership, sign up new and renewing members, and troubleshoot common membership issues including lost cards, contact information updates, and upgrades
Return phone calls as necessary to resolve outstanding questions.
Assist with procedures including, but not limited to, lost and found items, injuries, and lost guests
Facilitates welcome spiels and checks-in birthday celebrations as well as field trip and group visits
Perform routine office tasks as needed (e.g. separating coupons, filing, copying, data entry, etc.)
Maintain a continuous lookout for safety hazards, assisting with evacuations and procedures if required in case of an emergency
Communicate and work in a team manner with coworkers to ensure a smooth operation.
Maintain appearance and functionality of workstations, guest queues, ticketing areas, and related spaces, ensuring that all materials and information displayed are current and well stocked
Conducts light daily cleaning tasks to maintain a clean and safe experience
Work in the museum store, Curiosity Corner, as needed, processing store transactions, stocking inventory, and tidying displays
Establishes and maintains collaborative interdepartmental relationships
Assist with Guest Services oriented tasks during special events
Work extended schedule during peak periods as needed
Represents the Amazeum in a professional manner at all times including adherence to department standards
Perform additional duties as required