Guest Services Associate I - Women & Children's Ministries

Seattle's Union Gospel Mission•Seattle, WA

22h•Onsite

About The Position

As a Guest Services Associate I, you will collaborate with a staff team to help create a safe, healing welcome center environment for the Women & Children's Ministries in a Christian residential program. This position is a part of a team to provide information, referrals, and support services for our Ministries guests. They are responsible for providing leadership for the guests, overseeing volunteers and activities, maintaining the facility’s safety and cleanliness.

Requirements

Acknowledge and sign the Mission's Statement of Faith
High school diploma or equivalent required.
1 year’s customer service experience required.
Microsoft Office Skills required.

Nice To Haves

1 year working in a social services environment preferred.

Responsibilities

Help maintain a positive, pleasant, and Christian atmosphere while participating in its grace-based ministry.
Oversee safety and cleanliness of facility on shift, including bed checks and floor checks.
Uphold the guidelines of the Mission, confronting guests and leading them to self-evaluations when necessary.
Daily compiles a thorough record of the events on your shift in staff log.
Daily communication with other staff via email.
Take calls for people looking to get into one of our programs; provide resources when necessary.
Complete data entry and documents assigned by your supervisor.
Help coordinate support groups and/or classes.
Assist with holiday event preparation and coordination.
Perform janitorial and maintenance duties as needed.
Keep all restrooms stocked with supplies.
Perform Urine Analyses and Breathalyzers when needed.
Medication observation.
Keep donations organized and put away.
Monitor incoming people, assisting and directing visitors and guests.
Manage office telephones, recording and organizing messages.
Assist with administrative tasks.
Make keys for the rooms as needed.
Attend and participate in all Mission, Division and Department meetings and training, as required.
Any other job-related duties as assigned by supervisor.

Benefits

Medical / Dental / Vision
Basic Life Plan – 100% company paid
Voluntary Products including Life, AD&D, Disability, Accident and Critical Illness insurance
EAP and 24/7 Virtual Mental Health – 100% company paid
4 weeks of paid vacation (accrued)
Accrued paid sick time
10 paid holidays + 1 Floating Holiday
Personal Day and Birthday holiday
Retirement benefits w/ company match
Continuing Education Reimbursement Program