Guest Services Assistant - Reserve

The Arizona-Sonora Desert MuseumTucson, AZ
7d$17Onsite

About The Position

The Guest Services Assistant provides outstanding service and plays an integral role in contributing to the mission of the Arizona-Sonora Desert Museum. The position is flexible and accommodates ever-changing business needs.

Requirements

  • High school diploma or general education degree (GED) and six months to one year related experience and/or training or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively communicate with the general public using guest friendly language.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with challenges involving a few concrete variables in standardized situations.
  • General knowledge of CRM systems or the ability to learn and develop functional use of systems.
  • Flexibility and adaptability.
  • Ability to work weekends, holidays, and occasional evenings.
  • The ability to communicate effectively with the general public.
  • The ability to use standard office equipment and technologies including computers, keyboards, touch screens, telephones, etc.
  • The ability to spend extended periods of time sitting.
  • The ability to safely traverse through an unpaved natural environment.
  • Ability to withstand extended periods exposed to the adverse weather conditions typical of southern Arizona.
  • Must be able to perform all essential job functions unaided or with reasonable accommodation.

Nice To Haves

  • Familiarity with the Desert Museum is a plus.

Responsibilities

  • Creates outstanding guest interactions with a guest-friendly, professional demeanor.
  • Processes sales transactions including admission, membership, donations, and other miscellaneous items.
  • Follows Museum and department cash handling and reconciliation procedures.
  • Upsell techniques are used to increase membership and paid experience sales and donations.
  • Assists guests with stroller and mobility device rentals.
  • Participates in service recovery.
  • Assists guests with lost or found items and separated parties.
  • Assists in compiling and mailing marketing materials, and membership materials.
  • May assist other departments with clerical duties as assigned.
  • Answers a variety of general queries including wayfinding, schedules, facilities, collections, etc.
  • Acts as the primary Museum telephone operator and as central communications in emergency action plans.
  • Access control including ticket and membership scanning, and event entry operations.
  • Some duties, including cashiering for special events, access control, and other guest service functions, require working outdoors.
  • Promotes a safe and sanitary work environment at all times. Practices safe work habits, participates in sanitation procedures, and reports hazards.
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