Assistant Guest Services Manager
About The Position
Become one of the authors of our story. As part of the Mauna Lani and Auberge family, you will immediately become part of an active community dedicated to enriching people’s lives. The Assistant Guest Services Manager will manage the front drive, oversee functions of the Bell/Valet Attendants, House Car Drivers, and Bell Clerks, and display strong leadership and managerial skills to maintain exceptional service standards. Manage front drive operations (Bell, Valet, Hotel Driver services) to ensure luxury guest experiences. Oversee the Mercedes-Benz Courtesy Vehicle Program, including fleet operations and maintenance. Lead and develop the front drive team, conducting daily meetings and training sessions. Monitor guest satisfaction, address special requests, and maintain a strong presence on the front drive. Manage procurement, inventory, and safety compliance for front drive operations. Collaborate with other departments to ensure a cohesive guest experience. Participate in budgeting, cost control, and departmental planning. Assist in recruiting and complete other duties as assigned by hotel leadership.
Requirements
- Must be able to speak, read, write, and understand English.
- Computer literacy in Microsoft Windows applications is required.
- Must have a Valid U.S. driver's License with no violations within the last two years.
- Ability to drive and park all vehicle types.
- At least 2 years of Guest Service/Front of House/ or related discipline and leadership experience required.
- High school or equivalent education required.
Nice To Haves
- Working knowledge of the Property Management system Opera & ALICE Suite is an asset.
- Bachelor’s Degree preferred.
- First Aid certification is an asset.
Responsibilities
- Manage front drive operations (Bell, Valet, Hotel Driver services) to ensure luxury guest experiences.
- Oversee the Mercedes-Benz Courtesy Vehicle Program, including fleet operations and maintenance.
- Lead and develop the front drive team, conducting daily meetings and training sessions.
- Monitor guest satisfaction, address special requests, and maintain a strong presence on the front drive.
- Manage procurement, inventory, and safety compliance for front drive operations.
- Collaborate with other departments to ensure a cohesive guest experience.
- Participate in budgeting, cost control, and departmental planning.
- Assist in recruiting and complete other duties as assigned by hotel leadership.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
