Guest Services and Events Team Member - Starkville Parks & Recreation

The Sports Facilities Companies•Starkville, MS

8d•Onsite

About The Position

The Guest Services & Events Team Member provides the first point of contact for all guests. The Guest Services & Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

Requirements

Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must be at least 16 years of age

Nice To Haves

Customer service and cash handling experience preferred or quick study

Responsibilities

Greet guests and provide information and wayfinding as needed
Provide courteous and friendly first-in-class service to all guests
Register guests and process payments for leagues, camps, clinics, drop-in, etc.
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate ticket sales booth and handle cash
Supervise athletic fields and enforce rules during events
Occasionally record event scores (tournaments/leagues) and print game sheets
Maintain confidentiality and discretion with guest and Team Member information
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
Know and enforce the venue policies and procedures
Complete special projects, daily assignments, and other duties as assigned