Guest Services and Events Director

Trace Church•Colorado Springs, CO

11d•$55,000 - $65,000

About The Position

The Director of Guest Services & Special Events ensures that every person who attends, visits, or engages with the church experiences genuine warmth, excellence, and care. This role oversees all hospitality teams (cafe, welcome and ushers) and churchwide events, creating environments that reflect the love of Christ and foster connection. The director leads volunteer teams, plans high-impact events, and develops systems that support a seamless, welcoming experience.

Requirements

Strong, personal commitment to Jesus Christ and alignment with the church’s mission and values.
Experience in hospitality, event planning, customer service, or ministry leadership.
Excellent organizational skills and strong attention to detail.
Outstanding interpersonal, communication, and team-building abilities.
Demonstrated ability to manage multiple projects and deadlines.
Ability to work evenings, weekends, and special event schedules as needed.
Creative problem-solver with a passion for serving people.

Nice To Haves

Bachelor’s degree preferred (hospitality, communications, business, or related field).

Responsibilities

Develop and oversee a comprehensive hospitality strategy that fosters a warm, welcoming culture.
Lead guest services teams including greeters, ushers, and cafe/hospitality teams.
Evaluate the overall guest experience and implement improvements for services, events, and facility flow.
Plan, coordinate, and execute churchwide events such as the annual anniversary celebration and team member appreciation events.
Collaborate with ministry leaders to support departmental events requiring hospitality or logistical planning such as the Food Pack with Global Outreach and City Serve Day with Community Outreach.
Manage event logistics including scheduling, setup, décor, catering, volunteers, vendors, and teardown.
Ensure all events reflect the church’s mission, culture, and standards of excellence.
Recruit, train, schedule, and mentor hospitality and event volunteers.
Create volunteer roles, training materials, and leadership pathways that encourage growth and engagement.
Foster a positive, servant-hearted team culture rooted in encouragement, unity, and excellence.
Develop efficient systems that support smooth operations for services and events (check-in processes, signage, workflows, hospitality schedules, etc.).
Manage hospitality and event budgets responsibly, ensuring wise stewardship.
Oversee inventory of hospitality supplies, décor, event equipment, and consumables.
Work closely with facilities, communications, worship, and pastoral teams to ensure alignment and coordination.
Collaborate with the communications team to promote events.
Maintain clear, timely communication with staff, volunteers, and vendors.
Serve as a key connector between first-time guests and next steps ministries (small groups, pastoral care, classes, etc.).
Other duties as assigned.
Attend annual team retreats and informal team gatherings for relational health.
Live out and champion Trace's Cultural Distinctives.
Participate in a Small Group and actively tithe to Trace Church.