Guest Services Ambassador - One World Observatory [NYC]

ASM Global•New York, NY

1d•$22•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! About One World Observatory Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing). THE ROLE The Guest Services Ambassador is a highly interactive role focused on supporting the guest services desk and ensuring a welcoming environment. This position is central to the attraction’s daily operations, serving as the main point for guest information and assistance. Ambassadors play an essential role in delivering unique, memorable experiences by helping guests navigate the attraction and addressing their needs with professionalism and care.

Requirements

Must be at least 18 years old
High school diploma or equivalent – some college preferred
Minimum of one year as a host in operations or related field (i.e., attractions, entertainment, or hospitality environment) – preferred
Experience working in high-volume service venue
Skilled in Microsoft Office Suite of applications (i.e., Excel; PowerPoint; Word)
Prior experience using Point-of-Sale Systems
Ability to illustrate strong attention to detail and seamless organization with elevated time management skills
Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
High level of demonstrated professionalism and customer service
Fluency (verbal and written) in the English language – a must
Ability to learn, retain, and recite historical and technical information
Ability to interact with co-workers in order to assure compliance with company service standards
Flexibility to work extended hours due to business need
Ability to work extended hours, nights, weekends, and holidays
Sufficient mobility to perform assigned tasks, to include constant reaching and bending for extended periods of time
Ability to lift up to 50 pounds comfortably

Nice To Haves

some college preferred
Minimum of one year as a host in operations or related field (i.e., attractions, entertainment, or hospitality environment) – preferred
Conversant in multiple languages – a plus

Responsibilities

Provide a high level of customer service in-person and on the phone by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
Provide general information on major landmarks, and local dining options
Assist guests processing ticket orders and/or purchasing private tour experiences
Ability to retain learned knowledge and offer assistance by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
Ability to follow direction and to be a team player
Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment
Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence.
Ensure safety of our guests while on tour or in your assigned areas.
Non-traditional hours (Nights, Weekends & Holidays as necessary)
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training
Performs other duties as necessary or required by management - including but not limited to documenting call information, updating customer information, producing call reports, selling admission tickets and upselling of products
Complete other duties assigned by management