Tour Ambassador - One World Observatory [NYC]

ASM Global•New York, NY

1d•$25•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! About One World Observatory Positioned at the top of One World Trade Center—the tallest building in the Western Hemisphere—on levels 100, 101, and 102, One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views—evoking feelings of the City’s signature pride, hope and determination (including special interactive experiences and dining options, plus a sit-down restaurant). In 2016, One World Observatory received awards and recognition from the Concierge Choice Awards (Winner: Tourist Attraction), Themed Entertainment Association (Thea Awards for Outstanding Achievement), TripAdvisor (Top U.S. Trending Summer Attraction), and Lonely Planet (Favorite Online Listing). THE ROLE The Tour Ambassador is a dynamic and interactive role at the Observatory, centered on creating memorable guest experiences and ensuring visitors fully engage with the Observatory’s offerings.

Requirements

Must be at least 18 years old
Bachelor’s Degree or equivalent training – preferred
Minimum of three (3) years’ tour guide or related experience – preferably in an attraction, entertainment or hospitality environment
NYC Tour Guide license – preferred
Existing knowledge of NYC history and familiarity with NYC landmarks – preferred
Multilingual – a plus
Must be naturally personable, friendly, and welcoming
Must possess the highest level of demonstrable professionalism and customer service
Naturally creative and innovative – huge plusses
A quick learner with ability to handle/prioritize multiple projects and meet deadlines
Skilled in Microsoft Office Suite of applications (i.e., Excel; PowerPoint; Word) – interest and proficiency in interactive presentations and social media a plus
An entrepreneurial spirit, coupled with an energetic and outgoing personality
Mastery of the English language (verbal and written)
Excellent verbal and written communication skills
Ability to effectively listen and take direction/instruction
Ability to effectively communicate with team members and guests
Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
Ability to stand for extended periods as well as constantly patrol the observatory floor
Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times
Ability to lift items weighing up to 50 pounds

Responsibilities

Greet all guests as they enter assigned areas
Ensure safety of all guests while waiting on tour or in assigned areas
Provide facts and historical information about the city, visible landmarks,
Point out features of interest, speaking at length with regard, and answering related questions
Conduct in-depth, specialized talks, and walking tours of the Observatory
Provide the highest level of customer service for the guest, resolving issues, and referring any issue that is unable to be satisfactorily addressed to a supervisor-/leader-on-duty
Create and prepare specified tour material as needed
Perform and present information in a concise, legible manner to guests – speaking clearly and loudly with a commanding presence is a must
Work non-traditional hours, nights, weekends, and holidays – as necessary
Perform other duties as assigned by leadership