IT Support Specialist - One World Observatory [NYC]

ASM Global•New York, NY

6d•$26•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! One World Observatory | Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory (OWO) provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination -- including special interactive experiences and dining options, plus a sit-down restaurant. THE ROLE The IT, and A/V, Support Specialist is a customer service-focused, flexible, role. Requirement for being successful in this role are solid analytical and problem-solving skills, a proven ability to organize, manage, and complete multiple tasks efficiently, strong verbal and written communication skills, and the ability to work independently. The IT support specialist must be able to interface with internal and external stakeholders equally effectively. The role reports to the Director of IT Operations.

Requirements

Minimum of 1-3 years of IT-focused experience
3+ years of application support experience in an environment with more than 200 users
BA/BS with relevant work experience preferred
Excellent knowledge and experience of supporting PC and/or POS system hardware
Good understanding of networking concepts and troubleshooting including TCP/IP, VLAN's, wireless LANs
Flexibility to be work extended hours and to work before, during and after all events (including late nights, weekends, holidays)
Performance driven, with outstanding interpersonal skills and a strong working knowledge of the technical requirements outlined above
Eagerness to work in a rapidly changing, diverse environment and a willingness to accept ownership and responsibility of the IT infrastructure to ensure its 24/7 availability
Ability to motivate a team to work together in a most efficient manner
Ability to lift and carry items weighing 10-30 pounds—occasionally 50 pounds
Sufficient mobility to perform assigned production tasks, to include constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time

Responsibilities

Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior daily opening of the operation
Provide technical support for Point of Sales Ticketing and POS hardware/software
Provide troubleshooting for basic infrastructure problems, escalating to external providers as necessary
Oversee software maintenance of various POS, AV, and computer applications
Ensure replacement of defective POS and related hardware
Ensure inventory of all computer and POS hardware and network devices is maintained and ensure broken equipment is repaired and replaced
Troubleshoot A/V exhibit related issues, identifying root cause and implementing solutions
Assist with the setup for special events, including but not limited to video conferencing and general Event audio and video
Ensure Legends' IT infrastructure is maintained in line with company standards
Provide timely responses to technical support issues and ensure all details and resolutions are entered into Legends' ticketing system
Work with outside partners on implementation, maintenance and support of desktop
Maintain a thorough knowledge of the organization and adhere to all organizational technology standards
Maintain a high level of system support to end-users at all times
Responsible for communicating and promoting IT standards and ensure they are followed in their facility
Ensure good systems documentation is maintained
Complete other duties—as assigned by management