Guest Services Ambassador Sr

Baycare Health System•Land O' Lakes, FL

About The Position

Join the team that is revolutionizing health care - BayCare Health System Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust, dignity, respect, responsibility, and clinical excellence. Our team members focus on tomorrow by achieving personal and professional success today. That's why you'll thrive in our forward-thinking culture, where we combine the best technology with compassionate service. We blend high-tech with high touch in ways that are advancing superior health care throughout the communities we serve. Title: Guest Services Ambassador Sr. Facility: Land O Lakes Health Hub The Guest Services Ambassador Sr responsibilities include: Function as the guests' liaison to all assigned services Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians Will be supporting multiple services/providers, ability to schedule all service lines, ability to rotate 3 or more services, and resolve escalated customer service issues May or may not require performing all job specific functions listed within this description Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management Depending on department, will be required to conduct Urine Drug Screen and Breath Alcohol testing which will require obtaining and maintaining certification. BayCare offers a competitive total reward package including: Benefits (Health, Dental, Vision) Paid time off Tuition reimbursement 401k match and additional yearly contribution Yearly performance appraisals and team award bonus Community discounts and more AND the chance to be part of an amazing team and a great place to work!

Requirements

None Required
High School or Equivalent
Associate's preferred
2 year Customer Service
2 year Hospitality and 1 year of registration, scheduling and waiting room management for a minimum of two Health Hub service lines.
Required Specific Skills also includes: Insurance Terminology use and understanding.

Responsibilities

Function as the guests' liaison to all assigned services
Hospitality-focused and critical to ensuring that each patient, client, patron or visitor is able to enjoy a positive experience and have their personal needs met while taking advantage of the variety of health-related and retail services offered by the facility
Act as an advocate for the patient and must communicate effectively with patients, visitors, health system leaders, staff, medical office personnel and referring physicians
Will be supporting multiple services/providers, ability to schedule all service lines, ability to rotate 3 or more services, and resolve escalated customer service issues
May or may not require performing all job specific functions listed within this description
Must possess advanced computer skills and is proficient in all of the following modalities/computer applications as appropriate: reception, registration, scheduling, financial counseling, insurance verification, waiting room management, and document management
Depending on department, will be required to conduct Urine Drug Screen and Breath Alcohol testing which will require obtaining and maintaining certification.