GUEST SERVICE REPRESENTITIVE / NIGHT AUDITOR
About The Position
The Guest Service Representative (GSR) / Night Auditor is a dual-role position responsible for delivering exceptional guest service during the day and performing night audit duties during overnight shifts. This position ensures smooth front desk operations, accurate financial reporting, and a welcoming experience for all guests. Schedule/Shift The ideal candidate must have open availability. The anticipated schedule will consist of three days as a Guest Service Representative and two nights as a Night Auditor (covering the current Night Auditor’s days off). Please note that this schedule is subject to change based on business needs.
Requirements
- Speak clearly and listen carefully.
- Use personal judgment and specialized knowledge to give information to people.
- Communicate well with many different kinds of people.
- Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone.
- Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
- Ability to speak and hear in English.
- Close and distance vision.
- Frequent sitting with some walking and standing.
- Frequently lifts/carries up to 25 lbs.
- Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
- HS Diploma or equivalent.
- Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
Responsibilities
- Greet and assist guests with check-in, check-out, and inquiries in a professional and friendly manner.
- Handle reservations, cancellations, and modifications accurately.
- Process payments and maintain accurate records of transactions.
- Respond promptly to guest requests and resolve issues to ensure satisfaction.
- Maintain a clean and organized front desk area.
- Communicate effectively with housekeeping and maintenance teams regarding room status and guest needs.
- Balance and reconcile daily financial transactions for all departments.
- Prepare and distribute audit reports for management review.
- Verify the accuracy of guest accounts and correct discrepancies.
- Ensure all end-of-day procedures are completed, including system backups.
- Monitor property security and assist guests during overnight hours.
- Handle late check-ins and early check-outs as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
