Hotel Night Auditor - Guest Service

Buffalo Lodging•Orlando, FL

2d•$18•Onsite

About The Position

Hilton Garden Inn-Orlando/ International Drive North, 5877 American Way Orlando, FL 32819 We are currently looking for a Night Auditor/Guest Service Representative to join our Team! Our Hilton Garden Inn is located just off I-4, two miles from Universal Orlando Resort. We provide scheduled free shuttle to Universal Parks. Orange County Convention Center and various corporate offices are within four miles. With 158 guest rooms, our hotel has a full service restaurant, The Garden Grille & Bar that serves breakfast, dinner, and drinks. We are home to the well-known Tiki Bar where guests enjoy Florida weather outdoors by our Fire Pit. The Hilton Garden Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. Full time position- Night Auditor/Guest Service Representative ($17.75) Night Audit Shift: 11PM-7AM Guest Service Shifts: 7AM-3PM, 3PM-11PM Open Availability needed About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

Customer Service experience, in a hotel setting preferred.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Open Availability needed

Nice To Haves

Hilton experience is a plus.

Responsibilities

Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property.
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
Respond to all guest requests in a timely manner.
Taking reservations from incoming callers inputs all pertinent information into the hotel management system.
Updates and cancels reservations in the system as requested by the guest.
During the Night Audit Shift organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
Prepares guest folios for express check out.