Call Center Hiring Event "On-Site" January 7, 2026 from 10am to 2pm
About The Position
The Guest Service Representative will be responsible for fielding inbound service calls and resolving guest issues over the phone. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Answer inbound guest calls in a high-volume call center Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies Capture accurate notes to summarize interactions on guest accounts Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update Consistently meet/exceed key metrics such as Average Handle Time, Call Quality (QA), Schedule Adherence, and Calls Per Hour Participate in ongoing trainings. Limited travel may be involved
Requirements
- High school diploma or general education degree (GED).
- One to two years of related experience in customer service.
- Equivalent combination of education and experience will be considered.
- To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook.
Nice To Haves
- Experience with AX, Genesys Cloud, and MS Dynamics is a plus.
Responsibilities
- Answer inbound guest calls in a high-volume call center
- Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies
- Capture accurate notes to summarize interactions on guest accounts
- Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update
- Consistently meet/exceed key metrics such as Average Handle Time, Call Quality (QA), Schedule Adherence, and Calls Per Hour
- Participate in ongoing trainings. Limited travel may be involved
Benefits
- Medical
- Dental
- Vision
- 401(k) (full and part time eligible)
- Vacation
- Sick Time
- Flex Spending Account
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
