26 from 10am-2pm

Living Spaces•La Mirada, CA

3d•$18 - $23•Onsite

About The Position

The Guest Service Representative will be responsible for fielding inbound service calls and resolving guest issues over the phone. Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned. Answer inbound guest calls in a high-volume call center Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies Capture accurate notes to summarize interactions on guest accounts Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update Consistently meet/exceed key metrics such as Average Handle Time, Call Quality (QA), Schedule Adherence, and Calls Per Hour Participate in ongoing trainings. Limited travel may be involved

Requirements

High school diploma or general education degree (GED).
One to two years of related experience in customer service.
Equivalent combination of education and experience will be considered.
To perform this job successfully, an individual should have proficient knowledge of Microsoft Word, Excel, and Outlook.

Nice To Haves

Experience with AX, Genesys Cloud, and MS Dynamics is a plus.

Responsibilities

Answer inbound guest calls in a high-volume call center
Address guest questions and needs, using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies
Capture accurate notes to summarize interactions on guest accounts
Ensure timely follow-up for anything that requires additional research. May include reaching out to other teams or departments and then placing an outbound call or emailing the guest with an update
Consistently meet/exceed key metrics such as Average Handle Time, Call Quality (QA), Schedule Adherence, and Calls Per Hour
Participate in ongoing trainings. Limited travel may be involved

Benefits

Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.
Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)