Guest Service Food & Beverage Supervisor - King's Arms Tavern

Colonial Williamsburg Foundation • Williamsburg, VA

37d

About The Position

As a Guest Service Supervisor, you will directly supervise tavern food & beverage operations and staff (servers, host/hostesses, cashiers, bartenders, etc.).

Requirements

• Applicants must be at least 21 years of age due to Virginia A.B.C.§ 4.1-307
• Demonstrated knowledge of payroll systems; computer experience (Microsoft, payroll, etc.).
• Ability to work a flexible schedule including days, evenings, week-ends, and holidays
• Ability to: (1) establish priorities and adjust to changes in business conditions; (2) monitor adherence to the standards listed below; (3) deal effectively one on one; (4) present and maintain a warm and enthusiastic demeanor; (5) present information in clear, concise manner
• Successful candidates must be able to obtain and maintain current Williamsburg James City County food handler's card and TIPS certification; applicants with an active card and certification should be prepared to present each during the interview process
• NOTE: In accordance with Virginia A.B.C. § 4.1-225 Colonial Williamsburg prohibits employment of anyone in an alcohol serving position who has been convicted of a felony, any crime involving moral turpitude (lying, cheating, or stealing), or a drug-related offense within the past five years.

Responsibilities

• Communicate effectively to ensure service standards are met or exceeded
• Communicate and directs staff on projects and daily assignments
• Interacts with every dining room guest to evaluate level of service
• Responds to complaints in written form and works to resolve problems as directed
• Acts as the manager on duty
• Interacts with support departments to meet training needs
• Assists: (1) in establishing new standards, operational, and policy and procedural plans to improve department as needed; (2) with development of department schedules; review of payroll, weekly forecasts, cost control reports; (3) in preparing annual budgets, marketing plan and control systems; (4) in interviewing, hiring, counseling, and corrective action of employees; (5) with department training
• Supervises in other restaurants as requested

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Associate degree