Guest Service Agent for Event Business Center - 1st & 2nd Shift - $17.75 & Benefits - Expanding Hotel & Training Center!
About The Position
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Deloitte Hotel & Conference Center High-end private hotel and conference center called Deloitte University. Closed to the public. Currently 800 hotel rooms - all single occupancy, no suites (expanding to 1,400 rooms in March 2026!) Three restaurants including a Starbucks (expanding to nine restaurants in March 2026!) 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. (expanding to 200k in March 2026!) Fitness Center, jogging trails and sports fields. All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke. For more information about our property, check our website: BenchmarkHotelDFW.com
Requirements
- Previous guest or customer service experience required.
- Familiarity with basic office equipment, including printers and copy machines
- Strong computer skills.
- Proficient in Microsoft Outlook.
- Must be able to be certified as a Texas Notary within 90 days of hire.
Nice To Haves
- Previous guest services/business center experience preferred.
- 1 year of administrative experience preferred.
- Previous shipping/receiving experience preferred.
- Microsoft Teams, OneNote, and Excel experience desirable.
Responsibilities
- Provide all guests with support at the Guest Services Center, including print jobs, email and instant messenger correspondence with guests, shipping, retail, and any other general requests that might arise in a professional and timely manner.
- Fulfill guests’ needs relative to business center needs. These services include but are not limited to copying, printing, faxing, and desktop computer offerings.
- Operate the retail center managing inventory and ensuring retail displays look sharp.
- Provide general information to guests relative to meetings and meeting services.
- Monitor property email account and Instant Messages, representing Guest Services professionally, and reaching out for support and direction when needed.
- Send and receive guest packages via various shipping services.
- Maintain the business center supplies inventory, ensuring the print station and supplies area is always kept in an orderly fashion.
- Assist with all guest requests by communicating issues to the appropriate operational department(s), delivering guest follow-up, and ensuring complete and flawless assistance has been provided.
- Complete reporting as required, capturing, and thoroughly communicating the happenings and outstanding items from your shift.
Benefits
- Awesome Employee Focused Culture with many Employee Events!
- Closed most holidays - 15 days of holiday pay.
- Up to 14 Vacation & Sick days per year.
- Weekly pay!
- Leadership and Career development programs.
- Many opportunities to grow and transfer to new positions.
- Free Lunch in our newly remodeled Employee Cafe.
- Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
- Employer matching 401k.
- Tuition Reimbursement.
- Free parking on-site.
- Free uniforms and we will clean them!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
