Guest Service Agent (Front Desk) | Motto by Hilton DC | Modus by PM Hotel Group

PM New • Washington, DC

1d

About The Position

We’re looking for a Guest Services Agent who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team. This position is non-exempt and reports to the Guest Relations Manager. Meet Motto by Hilton Washington DC City Center! We're across the street from Gallery Place/Chinatown Metro station with links to Reagan National Airport. Capital One Arena, the Walter E. Washington Convention Center, and museums are within a few blocks. The White House, National Mall, and Union Station are a mile away. Enjoy smart tech with a smaller, more efficient footprint in our Travel-Sized rooms. Who We Are Passionate - about hospitality and fostering an environment where associates will thrive. Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion. Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within. Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 7 years.

Requirements

• Exceptional communication skills both verbal and written.
• Knowledgeable in Microsoft Office.
• Open availability required.
• Must be prepared to work various shifts (7-3pm, 3-11pm, weekdays, weekends, holidays).

Nice To Haves

• Bachelor's degree or currently pursuing

Responsibilities

• Provide exceptional personalized customer service and experiences to guests.
• Live like a local. Knowledge of the neighborhood and city.
• Think on your feet, use good judgement and problem solve in a fast-paced environment.
• Provide support to front office leaders and entire hotel team.
• Create a warm and welcoming atmosphere.

Benefits

• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Access to early wages!
• Access to free virtual fitness classes and discounted in-person memberships
• Gifted PTO on Day 1 (available to use after 90 days of employment) + paid holidays
• Paid Parental Leave
• Tuition reimbursement opportunities – when you grow, we grow!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees