Guest Services - Front Desk Agent - Hampton by Hilton, Plymouth, MA
About The Position
Hampton by Hilton, Plymouth,MA is looking for a new Team Member to help bring a friendly smile to every guest, every time! We are currently looking for a outgoing and self-motivated individual to join us as a Part-Time Front Desk Agent. We offer a warm and inviting work environment, where friendly and supportive co workers come together. You will also have the chance to receive cross training, as well as opportunities for career growth and mentorship. As a Hilton Team member, you will also enjoy amazing discounts on hotel rooms for both you and your family to enjoy. Additionally, we have Company-wide incentives throughout the year that reward our hardworking staff. Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500. If you possess a welcoming personality and have some availability on weekends, we strongly encourage you to apply for the Front Desk Agent position. This is an excellent chance to enhance your professional skills and become a valuable member of our thriving team at the Hampton Inn.
Requirements
- Prior customer service experience
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Attention to detail and accuracy
- Flexibility to work shifts including evenings, weekends, and holidays
Nice To Haves
- Previous hotel experience is a plus
Responsibilities
- Maintain a warm, welcoming and professional demeanor while interacting with all guests.
- Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
- Answer the phone in a professional & helpful manner.
- Follow procedures on posting charges and settling guest accounts.
- Effectively address and resolve guest problems to increase guest satisfaction.
- Be knowledgeable of emergency procedures and Hotel policies.
- Practice punctuality for scheduled shifts.
Benefits
- Brand Wide Room Discounts
- Company Wide Room Discount Program
- Referral Bonus Incentive
- Retention Bonus Incentive
- Annual Review Program
- Extensive Room for Growth
- Paid Training
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
