Front Desk Agent - C. Baldwin Hotel, Curio Collection by Hilton

Sage Hospitality•Houston, TX

6d•Onsite

About The Position

Join us at the beautiful C. Baldwin hotel, Curio Collection by Hilton, as a Front Desk Agent/PBX Operator and become an integral part of our exceptional guest service team. We are seeking candidates with a minimum of 6 months of front desk experience and proficiency in the OnQ/PEP property management system. If you are passionate about delivering luxury hospitality experiences, we invite you to apply.

Requirements

Minimum of 6 months of front desk experience in a luxury hotel setting
Proficiency in using the OnQ/ PEP property management system.
Exceptional interpersonal and communication skills
Strong problem-solving abilities and the ability to adapt in a fast-paced environment.
Impeccable grooming and professional appearance
Flexibility to work various shifts, including evenings, weekends, and holidays.
High school diploma or equivalent; hospitality or related degree preferred.

Nice To Haves

Certification in hotel front desk operations is a plus

Responsibilities

Provide a warm and welcoming arrival experience for guests, ensuring an immediate sense of luxury and comfort.
Efficiently check-in and check-out guests, handling payments, and accurately using the OnQ system.
Handle guest inquiries, requests, and special arrangements with a keen attention to detail
Promote and upsell hotel services, amenities, and packages to enhance the guest experience.
Maintain the front desk area's cleanliness and organization to reflect our luxury standards.
Collaborate with other hotel departments to fulfill guest needs and resolve issues promptly.
Maintain an in-depth knowledge of the hotel's facilities, services, and local attractions.
Uphold security and privacy standards to ensure guest safety and confidentiality.
Foster a friendly, professional, and luxury-oriented atmosphere for guests.
Other duties on an as-needed basis