The Warwick Ambassador - Guest Service Agent

Blue Sky Hospitality Solutions • Philadelphia, PA

1d • Onsite

About The Position

The Warwick Hotel Rittenhouse Square is seeking a polished, service-driven Guest Service Agent to join our Front Office team.
As the first and last point of contact for our guests, the Guest Service Agent plays a critical role in delivering an exceptional arrival and departure experience. We are looking for individuals who are warm, detail-oriented, and passionate about hospitality.

Requirements

• Previous hotel front desk or guest service experience preferred
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment
• Knowledge of Opera, Lightspeed, or similar PMS systems preferred
• Flexible availability, including weekends and holidays
• Professional appearance and business attire required

Nice To Haves

• Previous hotel front desk or guest service experience preferred
• Knowledge of Opera, Lightspeed, or similar PMS systems preferred

Responsibilities

• Welcome and acknowledge guests promptly and professionally
• Execute check-in and check-out procedures efficiently (within brand time standards)
• Verify identification and payment method in compliance with hotel policies
• Recognize and thank Marriott Bonvoy Elite members for their loyalty
• Offer enrollment to non-members
• Provide room details discreetly and maintain guest privacy
• Offer luggage assistance and provide hotel orientation when appropriate
• Resolve guest concerns with urgency and professionalism
• Monitor and process mobile check-outs
• Maintain seamless communication with all hotel departments

Benefits

• Work in a historic, full-service hotel in the heart of Center City
• Be part of a globally recognized Marriott Tribute Portfolio property
• Opportunities for career growth within Marriott International
• Competitive pay and hotel benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed