Guest Service Agent
About The Position
About Bartell Hotels: Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. Our Culture: At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. Bartell Hotels is an equal opportunity employer. Primary Objective of Guest Service Agent Position To provide prompt, effective, friendly guest service for customers and hotel staff by operating hotel inventory in accordance with the standards of Bartell Hotels
Requirements
- Must be able to work weekends and open availability
Nice To Haves
- Prior Hospitality experience preferred
Responsibilities
- Provides courteous and efficient service to customers by operating the front desk according to Bartell Hotels standards
- Check guests in and out efficiently to ensure accuracy in billing and payment processing
- Answer calls, respond to guest inquiries and manage reservations
- Assist guests with requests, questions and concerns
- Understands room types, rates and hotel room inventory to meet and exceed customer expectations without loss to hotel
- Understands the “10 foot rule”
- Owns a problem when confronted with one
- Handles difficult situations effectively resolving issues to ensure guest satisfaction
- Understands the importance of group codes, guest types, and source codes
- Communicates clearly and courteously with other staff members and guests
- Demonstrates proficiency in the use of equipment (inc. faxes property management system, phones, etc.)
- Responds to customer questions regarding hotel, in-house facilities, and local events
- Provides courteous, prompt, and accurate inter-hotel communications to staff and customers
- Takes accurate and complete messages
- Correctly places room on priority status with housekeeping
- Communicates room availability, assignments or guest preferences with authorized personnel by using reports, Phones, HotSos and/or radios
- Follows established hotel security and safety policies as required
- Prepares reports as requested which may include bucket checks, dupe checks, credit limits, room discrepancies and In-house notes
- Other duties may be assigned as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
