Guest Service Agent

Corporate Office•Broomfield, CO

2d•$22•Onsite

About The Position

Omni Hotels & Resorts is seeking a full-time Guest Service Lobby Agent for the beautiful Interlocken Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Omni Hotels & Resorts was named one of the Best-Led Companies in 2024 by Glassdoor! Omni Interlocken Resort & Spa is seeking a Guest Service Agent to join our outstanding front office team! This vital role will work closely with the Front Office Manager and Leaders to successfully execute all operations relating to the Guest Services lobby, front desk and Ideal Services experience resulting in high levels of guest satisfaction. This highly motivated individual will be responsible for providing a five-star welcome and departure experience to each guests, as well as, serving as ambassadors throughout the guest's stay. Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Guest Service Agents are also responsible for resolving guest issues and completing special requests. This role will work as an integral part of the front desk division to create a 4-diamond guest experience from guest arrival through departure. This includes shuttle driver, bellman and lobby attendant responsibilities in addition to front office and phone operating system. We are looking for motivated and energetic individuals who love contributing to a winning team. If you have customer service experience in a hotel environment and a passion for serving others, we would love to speak with you about this role. Salary range for this position (based on experience): $22.00/hour . Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Requirements

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
Customer Service Oriented
Must pass pre-employment drug screen and motor vehicle background check.
Outgoing, friendly personality
Valid Drivers License required
Flexible schedule; including days, nights, weekends, and holidays
Candidates must have previous customer service experience; hotel experience is preferred.
Follow all company policies, procedures and report accidents, injuries, and unsafe work conditions to manager.
Excellent customer service, anticipation of guest needs and problem-solving skills are required.
Must have strong communication, presentation, training, and organizational skills.
Maintain a professional business appearance, attitude, and performance.
Must be able to work a flexible schedule including weekends, and holidays.
Lift, carry, and place objects weighing up to 50 lbs. without assistance.
Move, push, and pull objects weighing up to 200 lbs. without assistance.
Ability to sit or stand for long periods of time or for an entire work shift.
Ability to bend in order to lift heavy items
Must be 21 years or older.

Responsibilities

Greet all guests warmly and friendly, offering assistance, including escorting guests to their rooms, and helping with luggage.
Informing guests of all the property amenities, hours of operation and local areas of interest and activities.
Reviewing the room features to the guest (use of the room key, hydration stations, in-room safe and other services).
Responds to all guest requests appropriately and remains alert, courteous, and helpful to guests and fellow associates always.
Assisting with arrival of vehicles on the front drive and providing information on parking information and retrieval of vehicle.
Responsible for doorperson coverage as needed.
Maintain front drive and lobby in a clean and tidy manner.
Assist with luggage storage, retrieval, and departure from the room in a timely manner.
Deliver guest amenities or special requests to guest rooms (i.e. rollaway beds, baby cribs, refridgerators, toothbrushes/toothpaste, shampoo, etc).
Drive town car vehicle to and from designated destinations in a timely manner
Apply knowledge of driving and skills in maneuvering vehicle at varying speed in difficult situations, such as inclement weather and heavy traffic
Greet guests and provide on boarding assistance
Ensure cleanliness of town car vehicle; including interior and exterior
Inspect vehicle daily and report any damage or safety concerns immediately to management
Maintain accurate log of vehicle maintenance
Report any safety concern immediately to management
Maintain accurate log of services rendered
Create memorable experience during transportation service
Maintain 4-Star/4-Diamond standards of guest service.
Accept other special duties as requested by management.
Assist in keeping front entrance clean and tidy
Understand all emergency procedures
Understand all amenities and services offered at the Hotel and local area
Show initiative in finding ways to contribute to the hotel's operation and guest experience.
Notify the front desk of VIP arrivals whenever possible.
Understand all Moments of Service scenarios