Guest Service Agent

Commonwealth Hotels • Tampa, FL

8d

About The Position

Hampton Inn & Suites Tampa Riverview Brandon is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent. About Us: At Hampton Inn & Suites Tampa Riverview-Brandon, we are more than just coworkers; we are a friendly, respectful, and caring team that supports one another to achieve our shared goals. Conveniently located off I-75 in the Brandon area, our hotel offers easy access to metro Tampa and nearby attractions like the Westfield Brandon shops, Tampa's Riverwalk, Port Tampa Bay cruise terminals, and Busch Gardens. If you are seeking a positive work environment where teamwork and mutual respect are valued, we would love you to join us. Why This Role? Working as a Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at Hampton Inn & Suites Tampa Riverview Brandon offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence and providing growth opportunities. The Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent enjoys working in a vibrant atmosphere with diverse guests and a welcoming, creative culture. It is a great place to thrive professionally while contributing to an engaging guest experience.

Requirements

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• A high school diploma or equivalent
• Applicants should have the flexibility to work weekends & holidays

Nice To Haves

• Hospitality or Front Desk Experience (Preferred)

Responsibilities

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Benefits

• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED