Guest Relations Supervisor

Mhc Property Management•Emigrant Gap, CA

3d•$18 - $18

About The Position

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Guest Relations Supervisor in Emigrant Gap, California. What you'll do: The Ranger Supervisor supervises and trains all rangers and participates in the daily operations of the property. Your job will include: Supervise front desk operations during assigned shifts and ensure that the team understands the property management system, resort services, reservation process, pricing and special promotional offers. Maintain a current knowledge of resort features and services, hours of operation, cottage types and numbers, layout, décor, rates, special packages and promotions, daily house count, expected arrivals and departures, room availability status and all scheduled daily group activities. Monitor the appearance, standards and performance of front desk employees and emphasize training and teamwork. Address guest requests, inquiries and complaints in a timely and thorough manner. Ensure adequate staffing and scheduling in accordance with productivity guidelines. Communicate all relevant information for respective shifts and areas of operation through pre-shift logs, emails and departmental meetings. Greet and register incoming members and guests. Distribute information to members and guests upon arrival and respond to questions about park rules and regulations. Maintain the property's front entrance and ranger station appearance. Record and secure all fees collected at the ranger station. Make reservations and/or cancellations in the company's point-of-sale system. Provide detailed reservation information to managers as needed. Handle cash and process credit card charges for reservations. Reconcile cash and credit records. Answer telephone and radio calls and relay messages to staff and members. Secure the facilities and amenities. Intervene in resort disturbances and respond to members and guest complaints. Patrol the property to ensure that resort rules and policies are followed. Supervise and train all property rangers. Performs on-call emergency service as required. Performs other duties as assigned.

Requirements

High school diploma, or the equivalent.
2+ years in a customer service environment and working with a point-of-sale system.
2+ years in a supervisory position.
Exceptional customer service and problem-solving skills.
Strong communications and computer skills.

Nice To Haves

Knowledge of the RV business is a plus.

Responsibilities

Supervise front desk operations during assigned shifts and ensure that the team understands the property management system, resort services, reservation process, pricing and special promotional offers.
Maintain a current knowledge of resort features and services, hours of operation, cottage types and numbers, layout, décor, rates, special packages and promotions, daily house count, expected arrivals and departures, room availability status and all scheduled daily group activities.
Monitor the appearance, standards and performance of front desk employees and emphasize training and teamwork.
Address guest requests, inquiries and complaints in a timely and thorough manner.
Ensure adequate staffing and scheduling in accordance with productivity guidelines.
Communicate all relevant information for respective shifts and areas of operation through pre-shift logs, emails and departmental meetings.
Greet and register incoming members and guests.
Distribute information to members and guests upon arrival and respond to questions about park rules and regulations.
Maintain the property's front entrance and ranger station appearance.
Record and secure all fees collected at the ranger station.
Make reservations and/or cancellations in the company's point-of-sale system.
Provide detailed reservation information to managers as needed.
Handle cash and process credit card charges for reservations.
Reconcile cash and credit records.
Answer telephone and radio calls and relay messages to staff and members.
Secure the facilities and amenities.
Intervene in resort disturbances and respond to members and guest complaints.
Patrol the property to ensure that resort rules and policies are followed.
Supervise and train all property rangers.
Performs on-call emergency service as required.
Performs other duties as assigned.