Guest Relations Specialist

Texas Health Resources • Dallas, TX

4d • Onsite

About The Position

Guest Relations Specialist
Bring your passion to Texas Health so we are Better + Together
Work location: Texas Health Dallas, 8200 Walnut Hill Ln, Dallas, TX 75231)
Work hours: Full Time; Days; 40 hrs/week. Monday – Friday (flexible scheduling, with 8‑hour shifts assigned between 7:00 a.m. and 6:00 p.m. based on business and departmental needs)
Patient and Family Experience Department highlights:
· Patient Advocacy & Support
· Family Centered Initiatives
· Welcoming and Supporting Environment for Mom & Baby department

Entity highlights:
Texas Health Presbyterian Hospital Dallas is one of North Texas's most established hospitals. As an 875 bed, full service hospital, we've served the Dallas community and surrounding areas including Lakewood, White Rock, and Highland Park since 1966 with a commitment to high quality, compassionate care.
We specialize in cancer care, cardiology, neurosciences, women's services, and emergency medicine. Our hospital is home to a renowned Level III Neonatal Intensive Care Unit (NICU), a Comprehensive Stroke Center, and a Bariatric Surgery Center of Excellence. We also offer a wide range of outpatient services, including surgery, wellness programs, and advanced women's imaging. Our Women's Robotic Surgery program holds accreditation as a Center of Excellence in Robotic Surgery by the Surgical Review Corporation (SRC), reflecting our commitment to innovation in women's health and patient safety in surgery.
Texas Health Dallas is a Joint Commission certified Comprehensive Stroke Center, Level I Trauma Center, and Comprehensive Heart Attack Center. We are proud to be a designated Magnet hospital and a top choice in North Texas for cancer treatment, emergency services, cardiac care, and bariatric surgery.
If you’re ready to join us in our mission to improve the health of our community, then let’s show the world how we’re even better together!
Learn more about our culture, benefits, and recent awards.
Do you still have questions or concerns? Feel free to email your questions to [email protected]
#LI-AM1

Requirements

• High School Diploma or Equivalent required
• Two years of customer service/guest relations required

Nice To Haves

• Associate degree and/or certification in Hospitality preferred
• Experience in purchasing, accounts payable, office coordinator in a medical setting preferred

Responsibilities

• Greet patients, families, and visitors with warmth and professionalism
• Collaborate with clinical and administrative teams to ensure smooth communication
• Respond to questions, concerns, and requests with empathy and efficiency
• Obtains patient and family feedback prior to admissions, during the patients stay and post discharge with comprehensive documentation to ensure patient and guest service excellence and accurate communication with related departments.
• Utilizes problem-solving techniques following established policies and procedures and chain of command to resolve patient complaints and concerns (HEART).Enter Job Duties)
• Assist with special accommodations such as language services, mobility support, or accessibility needs

Benefits

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits.
• Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
• Strong Unit Based Council (UBC).
• A supportive, team environment with outstanding opportunities for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees