Guest Relations Specialist at Mercedes-Benz Dealership
About The Position
At Feldmann Imports, we’re looking for a polished and energetic Product Concierge to join our team and be the ultimate liaison between our brand and our valued guests. If you’re passionate about people, details, and premium experiences — this is the role for you! At Feldmann Imports, our mission is simple: “We strive for excellence in everything we do, while keeping a servant heart to leave a lasting legacy.” Our team lives by this every day — with passion, purpose, and a commitment to creating unforgettable moments for every guest. Ready to bring the WOW factor? Apply now and start your journey with one of the most prestigious automotive teams in the region. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
- A customer service superstar with excellent interpersonal skills
- Detail-oriented, professional, and polished in every interaction
- Tech-savvy and passionate about automotive features and luxury vehicles
- Committed to providing top-tier experiences with heart, hustle, and hospitality
Responsibilities
- Be the Face of Guest Relations: Serve as the go-to contact for VEP and Service guests at our Guest Relations Center.
- Greet guests with warmth and professionalism from arrival to farewell.
- Assist with vehicle feature guidance: pairing phones, garage doors, tech walkthroughs, etc.
- Escort lost or uncertain guests to the right departments.
- Help customers with purchases from our merchandise displays and assist with restocking.
- Deliver Memorable Moments: Prepare vehicles for delivery with bows, red carpets, chocolates, and more
- Own the MercedesMe Experience: Ensure 100% activation or documented decline of MercedesMe Connect.
- Handle all chargebacks, deactivations, and unpaired accounts with accuracy.
- Provide re-deliveries or follow-ups when needed, always aiming for 5-star satisfaction.
- Go Above & Beyond: Promote online reviews, social engagement, and genuine client testimonials.
- Assist with training for product knowledge, tech features, and delivery standards.
- Participate in scheduled events and support with special projects as needed.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
