Service Advisor at Mercedes-Benz Dealership
About The Position
Feldmann Imports is a family owned and operated Mercedes-Benz dealer. Our ability to perform at such a high level is directly related to the efforts of our talented team of professionals, and we're looking for more great people to join our team. We strive for excellence in everything we do while keeping a servant heart to leave a lasting legacy! As a Service Advisor, you’ll be at the forefront of the automotive industry and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you’ll be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.
Requirements
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
Benefits
- Closed on Saturdays!
- Work/Life balance with schedules that get you home earlier
- In-store business development center, actively filling each with appointments
- 401K Plan with Aggressive Employer Match Program
- Closed Holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day
- Medical, Dental and Vision Insurance
- Paid time off and vacation
- Short Term Disability
- Growth opportunities
- Employee vehicle purchase plans
- Long term job security
- Health and wellness
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
