Dealership Porter Manager - Mercedes-Benz of Gilbert

ALLIANCE SERVICE GROUP-posted 3 days ago
Full-time • Manager
Gilbert, AZ
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Alliance Dealer Solutions is seeking a self-motivated, entrepreneurial individual to serve as a Site Leader for our dealership partner Mercedes-Benz of Gilbert! As a Site Leader, you play a pivotal role in overseeing the service and sales porters and ensuring the service department operates smoothly. Your leadership, organizational skills, and ability to communicate effectively will set you apart, making you an essential part of the dealership's success. Alliance Dealer Solutions offers a comprehensive range of automotive services designed to help dealerships thrive and succeed. As a dynamic and rapidly growing company, we deeply value our team members and provide numerous opportunities for career advancement. At Alliance Dealer Solutions, you can expect to work in a supportive and inclusive environment that prioritizes your professional development and celebrates your achievements. Our commitment to delivering exceptional customer service and innovative solutions makes us the ideal place to build a rewarding and fulfilling career in the automotive industry. Join us and become part of a team that is dedicated to excellence and continuous growth! Alliance Service Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

  • Team Supervision: Lead and manage the service and sales porter team, providing guidance, training, and support to ensure high performance and adherence to dealership standards.
  • Vehicle Preparation: Oversee the preparation of vehicles upon customer arrival, ensuring a smooth workflow and timely service.
  • Vehicle Movement: Safely move vehicles to their designated locations, including the service lot, detail, shop, or other required areas. Record the location of each vehicle and ensure keys are stored properly.
  • Customer Interaction: Acknowledge and assist all customers with a smile and a friendly greeting ("Good morning, afternoon, or evening").
  • Log Requests: Properly log all vehicle movement requests and ensure accurate record-keeping.
  • Traffic Flow: Maintain a steady traffic flow on the service drive, using cones for any lane closures if necessary.
  • Monitor Return Times: Monitor porter return times when assisting customers with vehicle pick-up to ensure a quick and memorable experience.
  • Assign Duties: Assign downtime duties such as sweeping, picking up trash, maintaining the service drive, etc.
  • Rotate Breaks: Rotate lunch breaks to ensure the service drive is always properly staffed.
  • Quality Control: Conduct final inspections of vehicles to ensure they are cleaned, free of indicator lights, and ready for customer pick-up.
  • Continuous Improvement: Implement and maintain best practices for vehicle preparation and presentation to improve efficiency and quality.
  • Other Duties as Assigned: Perform other tasks as required to ensure the smooth operation of the service and sales department.
  • High School Diploma or Equivalent: A high school diploma or GED is required.
  • Valid Driver's License: A valid driver's license with a clean driving record is essential.
  • Age Requirement: 18 years or older.
  • Experience: Previous experience in a supervisory role is required.
  • Ability to stand, walk, and run for extended periods.
  • Ability to lift up to 50 pounds.
  • Ability to work outdoors in various weather conditions.
  • Leadership Skills: Strong leadership and team management skills to effectively guide and support the porter team.
  • Customer Service Skills: Exceptional customer service skills and the ability to interact professionally and courteously with customers.
  • Organizational Skills: Excellent organizational skills to manage multiple tasks and ensure efficient operations.
  • Attention to Detail: Meticulous attention to detail to ensure vehicles are prepared and presented to the highest standards.
  • Communication Skills: Excellent verbal and written communication skills to ensure clear and effective interaction with customers and team members.
  • Professional Appearance: Neat and professional appearance is required.
  • Reliability: Strong time management skills and the ability to adhere to schedules and deadlines.
  • Competitive salary with immediate earning potential.
  • Health, dental, and vision insurance options available for full-time team members.
  • Team member discounts and special offers on everyday products, services and experiences.
  • Opportunities for career advancement and promotion.
  • Guest services training, including professional interaction and communication techniques.
  • Problem-solving skills development.
  • Team-building focus, providing tools for future endeavors.
  • Opportunity to work with your favorite car brands.
  • Great earning potential with recognition for excellent performance.
  • Gain new skills and work with great people in an energetic and growing company.
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