Guest Relations Representative - Obstetrics Emergency Department

Owensboro Health•Owensboro, KY

10d•Onsite

About The Position

Acts as a liaison between guests, staff, and patients to respond to all information inquiries. Works collaboratively with the care team. Performs administrative duties in support of assigned area.

Requirements

Requires critical thinking skills and decisive judgment.
Works under direct supervision.
Must be able to work in a stressful environment and take appropriate action.
No experience required
High school diploma, General Equivalency Diploma (GED) or higher required upon hire.
No licensure/certification/registration required

Responsibilities

Manages lobby and relevant security system by making patient badges for safety of patients and facilitating visitor flow in and out of the department.
Receives, screens, routes, and/or responds to all inquiries.
Greets all guests and provides proper directions or instructions based on needs and creates positive patient experience by focusing on what matters most to the patient and visitor/s.
Proactively meets patient needs and assures a safe environment while promoting a Culture of Safety by mindfully integrating Error Prevention tools into daily routines.
Contributes to the assessment of patients by collecting data for review by a nurse.
Assists nursing staff to perform basic duties and works with physicians to obtain patient records such as height and weight.
Could perform basic specimen collection.
May monitor tube system and handle medication in accordance with medication safe handling practice.
Serves as a central information resource to physicians, guests and patients.
Electronically transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in electronic medical record (EMR), assembling paper-lite chart, and assisting with patient bed placement.
Answers patient calls in a timely manner, identifying self and addressing patient by name, takes the appropriate action.
May maintain centrally accessible resource materials (phone books, quick reference materials and supplies.
Maintains a clean and organized work area.
May enters work orders and assists with ordering supplies.
Updates diet orders and verifies tray deliveries meet diet requirements and may maintain nourishment stations, waiting rooms, and consultation rooms.
Performs administrative or clerical duties as assigned including filing, reception, and data entry as needed, and patient registration.
Audits for improvement initiatives as requested.
Assists department leader with ensuring consistency of processes throughout all working areas.