Sox Guest Relations Representative

At Your Service • Chicago, IL

5d • $20 • Onsite

About The Position

Embody the mission, values, and common purpose of the SOXtraordinary Squad who represent the Chicago White Sox. Provide high-level customer service and problem-solving techniques for both the fans and staff of Rate Field.

Requirements

• Must be at least 18 years of age or older
• Ability to work evenings, weekends, and holidays
• High school diploma
• Excellent speaking voice, bilingual capabilities are a plus
• Must have previous 3 years of customer service experience
• Available for at least 80% of the events at Rate Field.
• Strong communication skills, both verbal and written
• Highly motivated and enthusiastic with strong interpersonal skills
• Ability to work independently and as part of a team
• Ideal candidate exhibits strong problem-solving skills and professional judgement
• Ability to respond with adaptive service for guests with disabilities.

Nice To Haves

• Excellent speaking voice, bilingual capabilities are a plus

Responsibilities

• Ensure all guests enjoy a family-friendly atmosphere while attending the game
• Be an expert on all service and unique amenities at the ballpark to provide each fan with unique experience
• Provide immediate comprehensive issue resolution to every guest
• Provide accurate directions to gates, seating locations, concessions, restrooms, and other key areas of the ballpark
• Assist guests with disabilities, ensuring all needs are met by providing reasonable accommodation.
• Communicate and assist in the resolution of any issues that arise in partnership with the command center and Soxtraordinary Squad members
• The ability to navigate a variety of computer software.
• Perform other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED