Guest Loyalty Specialist

Sonic Automotive•Duluth, GA

1d•$45,000

About The Position

EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Duluth, GA. The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.

Requirements

Demonstrated customer service and attention to detail
Experience in problem resolution
Be transparent
Take the high road
Willingness to learn
Take ownership
Celebrate small successes

Responsibilities

Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.
At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs.
Answer and return all guest phone calls and emails in a timely, friendly manner.
Communicate with sales and recon departments.
Schedule appointments.
Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.
Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.
Ensure repairs have met company standards and guest expectations.
Work to create an outstanding culture of communication with the guest and team.