Loyalty Specialist
About The Position
TXB is continuously growing and innovating, leading convenience retail in excellent customer experience. The Loyalty Specialist plays an essential role in cultivating and environment of company brand awareness and high customer retention. The primary goal of the Loyalty Specialist is to be the expert in the TXB Rewards App. This person will be able to complete tasks that range from signing up new app customers to troubleshooting minor software errors. The role will be positioned at multiple TXB Store Locations. A successful Loyalty Specialist is responsible for engaging consumers, promoting brand awareness, and driving customers to our loyalty app through live featured product demonstrations. Additional Note: This role is an active field position and will be expected to travel to assigned stores on a regular and frequent basis.
Requirements
- Basic technical knowledge of iPhone and Android
- Organized with attention to detail
- Ability to work independently with little supervision.
Nice To Haves
- Bilingual abilities are highly preferred.
- Background in brand management or sales
Responsibilities
- Represent yourself and our brand in a positive, fun, and creative manner; knowing who we are as a company, telling our story, and supporting our loyalty app.
- Strong sales process to actively engage customers and influence a high volume of new app sign ups
- Ability to learn software and articulate the features and benefits to current and potential customers
- Engage guests by actively listening and answering questions and /or resolving any issues in an efficient and effortless experience
- You will prepare daily reports to indicate total guests interactions, guests signed up for the loyalty program, mileage reports, and hours worked.
- Ability to lift up to 50 pounds
- Abide by all applicable local, state, and federal laws and regulations/certifications.
- Shifts require a 4-hour minimum and 4-16 hours per week average. Can be full time.
- Shifts occur seven days a week and cadence will be set to correlate with peak traffic flow for our stores
- Demonstrate the ability to communicate at all levels of the Company; clearly and concisely express opinions, conclusions, and recommendations
- Ability to work on tight deadlines in a fast-paced, team environment
- Demonstrate and practice corporate values, behaviors, and acts in an ethical and lawful manner at all times to include being a person of integrity, dependability, and be inspirational
- Reliable transportation with verified insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
