LEGOLAND Discovery Center Guest Experience Team Lead

LEGOLAND Discovery CentreSchaumburg, IL
1d$17

About The Position

Are you a natural-born leader with a passion for fun, families, and unforgettable experiences? Do you dream of turning everyday moments into magical memories? 🧱✨ Join our team at LEGOLAND Discovery Center Schaumburg and be the hero of our guests’ day!

Requirements

  • High school diploma or equivalent required.
  • Previous guest service or hospitality experience is a must.
  • A love for entertaining children and families in a fun, energetic environment.
  • Strong communication skills and the ability to train, guide, and lead others.
  • A bubbly, outgoing personality with a passion for teamwork and leadership.

Responsibilities

  • Deliver WOW-worthy moments! Create engaging, interactive experiences that leave a lasting impression.
  • Lead from the floor! Be a visible leader who jumps in to support the team and inspire outstanding guest service.
  • Team Collaboration. Work closely with operations management to keep the attraction running smoothly and efficiently.
  • Be the role model. Train and coach Guest Experience Hosts to deliver LEGOLAND’s world-class service with a smile.
  • Make it right. Resolve guest concerns with positivity, professionalism, and a can-do attitude.
  • Keep it safe. Champion health & safety standards and encourage your team to do the same.
  • Act as a Fire Marshal and First Aider when needed.
  • Maintain a clean, safe environment for guests and team members.
  • Log all incidents accurately and ensure compliance with safety regulations.
  • Support the onboarding and training of new team members.
  • Help track training completion and sign-offs to keep the team empowered and informed.

Benefits

  • Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
  • Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
  • Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
  • Recognition Programs and Rewards: Celebrate your achievements and hard work!
  • 401(k) Program: Save for the future with company matching contributions.
  • Tuition Reimbursement Programs: Get support for further education and career growth.
  • Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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