LEGOLAND Discovery Center Retail Guest Experience Host

LEGOLAND Discovery Centre • Kansas City, MO

8d • $14

About The Position

Do you love LEGO®, fun, and making people smile? 🟡 Do you have the energy to turn everyday moments into awesome memories? If you enjoy creating magical experiences and bringing excitement to every guest interaction, then this role is built just for you! As a Retail Host , you’ll be the face of fun in our shop—connecting with guests, sharing product knowledge, and helping everyone find the perfect LEGO treasure to take home. All while keeping the atmosphere safe, welcoming, and full of smiles!

Requirements

• 6 months – 1 year experience working in retail, attractions, entertainment, or customer service-based positions preferred.
• Fun, dynamic, and friendly personality.
• Excellent communication and listening skills with both team members and guests.
• Able to work in areas with loud noises and confined spaces.
• Self-motivated, able to work independently or as part of a team, with strong problem-solving skills to remedy guest questions or concerns.
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays, and special events.

Responsibilities

• Create WOW Moments Deliver exceptional guest service with enthusiasm, confidence, and positivity.
• Actively engage with guests and bring high energy and fun to every interaction.
• Live and breathe the Merlin Values in everything you do.
• Promote products and help guests find the perfect LEGO items.
• Maintain a strong sales focus while meeting and exceeding sales goals.
• Keep retail displays fully stocked, organized, and looking awesome.
• Manage busy retail lines safely while keeping the experience fun and friendly.
• Communicate confidently with guests of all ages, team members, and leaders.
• Ensure the retail area is clean, tidy, and ready to impress throughout the day.
• Follow opening and closing procedures as outlined in the department plan.
• Ensure Health, Safety & Security policies are followed at all times.

Benefits

• Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
• Flexible hours.
• 30% discount in the retail store.
• Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
• Competitive 401K.
• Discounts through the Merlin Marketplace Website – on almost anything you buy online.
• FUN working environment and much more!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees