Guest Experience Team Lead - VA
About The Position
Original X Productions are the operators of worldwide location-based entertainment experiences including The FRIENDS™ Experience, and Hershey Super Sweet Adventure. We are looking for staff who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do. Job Summary: OGX is seeking Guest Experience Team Leads to assist with overseeing the Hershey Super Sweet Adventure Guest Experience Team and preserving the cleanliness of the space. The ideal candidate thrives in a fast-paced environment and has performing arts experience. This part-time position may be scheduled for up to five (5) days OR 28 hours per week. This part time position pays $20.00 per hour.
Requirements
- Must be able to remain in a stationary standing position more than 65% of the time
- Must be able to memorize some scripted material to deliver to guests for consistency of experience
- Must be able to move about inside the exhibit space
- Must be able to commit to a minimum of three shifts, one of which must be on a weekend day
- Occasionally lifts and moves items / equipment weighing up to 50 pounds
- Able to work a variable schedule including nights, weekends, and holidays
- Exceptional communication skills
- Organized and detail oriented
- Ability to multitask
- Reliable proactive team player
- High school diploma (or its equivalent), some college is preferred (current students welcome to apply)
- Experience with entertainment elements, such as public speaking, acting/theater, or other entertainment spheres
- 6 months in a leadership role
Responsibilities
- Drive the daily operation of the Hershey Super Sweet Adventure by assigning staff rotations, ensuring proper breaks are given, and staff are looked after each day
- Ensure the highest level of Guest Experience is delivered by our staff members
- Assist Guests with resolving issues and complaints throughout the operating day
- Train Sweet Seekers in the proper character and improvisation needed to be successful
- Ensure theming inside and outside the attraction is maintained with themed language, spiels, and improvisational moments
- Direct Guests with scripted language throughout the experience to sustain immersive experience
- Help keep the location clean and welcoming to Guests
- Answer questions about the experience
- Jump in to support exhibit operations and perform duties as needed to ensure best experience to Guests
- Additional duties as assigned
Benefits
- Flexible Schedule
- Paid Sick and Safe Leave
Stand Out From the Crowd
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
