LEGOLAND Discovery Center San Antonio - Guest Experience Supervisor
About The Position
LEGOLAND Discovery Center San Antonio - Guest Experience Supervisor Lead the floor. Inspire the team. Build unforgettable guest moments. Do you love leading from the front, staying cool under pressure, and creating WOW moments for guests? We’re looking for a Guest Experience Supervisor who’s equal parts safety champion, people leader, and guest experience pro —and who knows how to bring the LEGO® magic to life every single day. This is a hands-on, floor-based role where you’ll guide the team, support guests, and keep the attraction running smoothly in a fast-paced, high-energy environment. What You’ll Be Building Every Day✨ Lead daily Guest Experience and front-of-house operations with a safety-first, guest-obsessed mindset Be highly visible on the attraction floor, providing shoulder-to-shoulder leadership and real-time support Serve as Manager on Duty for part of the week, overseeing attraction-wide operations and making confident, in-the-moment decisions Ensure all safety procedures, operating standards, and brand guidelines are followed at all times Coach, train, and motivate hosts through feedback, on-the-job coaching, and daily team huddles Deliver engaging daily briefings to keep the team informed, energized, and aligned Handle guest questions, concerns, and service recovery with empathy, professionalism, and positivity Monitor staffing coverage, support scheduling needs, and help ensure all positions are filled Keep guest-facing spaces looking great—ensuring cleanliness, presentation, and operational readiness Support cross-training across all Guest Experience areas and attractions Track operational details, minimize errors, and help identify opportunities for improvement Encourage new ideas and creative ways to elevate the guest experience Qualifications & Experience The Kind of Leader We’re Looking For 🧱✨ A natural people leader with supervisory experience in a guest-facing, high-volume environment Calm, confident, and decisive—even when things get busy Safety-focused, reliable, and accountable A strong communicator who leads with positivity and purpose Playful, professional, and aligned with our brand values Schedule & Availability Full-time: 40 hours per week Open availability preferred Must be able to work weekends, holidays, mornings, and evenings Manager on Duty responsibilities approximately 50% of the week Benefits 🎉 Benefits of Joining Merlin Entertainments! 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage. 🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge! 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work! 💼 401(k) Program: Save for the future with company matching contributions. 📚 Tuition Reimbursement Programs: Get support for further education and career growth. 🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us! Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ Pay Range USD $17.00/Hr.
Requirements
- A natural people leader with supervisory experience in a guest-facing, high-volume environment
- Calm, confident, and decisive—even when things get busy
- Safety-focused, reliable, and accountable
- A strong communicator who leads with positivity and purpose
- Playful, professional, and aligned with our brand values
- Must be able to work weekends, holidays, mornings, and evenings
- Manager on Duty responsibilities approximately 50% of the week
Nice To Haves
- Open availability preferred
Responsibilities
- Lead daily Guest Experience and front-of-house operations with a safety-first, guest-obsessed mindset
- Be highly visible on the attraction floor, providing shoulder-to-shoulder leadership and real-time support
- Serve as Manager on Duty for part of the week, overseeing attraction-wide operations and making confident, in-the-moment decisions
- Ensure all safety procedures, operating standards, and brand guidelines are followed at all times
- Coach, train, and motivate hosts through feedback, on-the-job coaching, and daily team huddles
- Deliver engaging daily briefings to keep the team informed, energized, and aligned
- Handle guest questions, concerns, and service recovery with empathy, professionalism, and positivity
- Monitor staffing coverage, support scheduling needs, and help ensure all positions are filled
- Keep guest-facing spaces looking great—ensuring cleanliness, presentation, and operational readiness
- Support cross-training across all Guest Experience areas and attractions
- Track operational details, minimize errors, and help identify opportunities for improvement
- Encourage new ideas and creative ways to elevate the guest experience
Benefits
- Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
- Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
- Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
- Recognition Programs and Rewards: Celebrate your achievements and hard work!
- 401(k) Program: Save for the future with company matching contributions.
- Tuition Reimbursement Programs: Get support for further education and career growth.
- Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
