LEGOLAND Discovery Center Guest Experience Team Lead
About The Position
LEGOLAND Discovery Center Guest Experience Team Lead What you'll bring to the team Qualifications & Experience 🌟 Guest Experience Shift Lead 🌟 LEGOLAND Discovery Center – Schaumburg, IL Are you a natural-born leader with a passion for fun, families, and unforgettable experiences? Do you dream of turning everyday moments into magical memories? 🧱✨ Join our team at LEGOLAND Discovery Center Schaumburg and be the hero of our guests’ day! 🎯 Key Responsibilities: ✨ Deliver WOW-worthy moments! Create engaging, interactive experiences that leave a lasting impression.👟 Lead from the floor! Be a visible leader who jumps in to support the team and inspire outstanding guest service.🤝 Team Collaboration. Work closely with operations management to keep the attraction running smoothly and efficiently.🎓 Be the role model. Train and coach Guest Experience Hosts to deliver LEGOLAND’s world-class service with a smile.🌈 Make it right. Resolve guest concerns with positivity, professionalism, and a can-do attitude.🛡️ Keep it safe. Champion health & safety standards and encourage your team to do the same. 🛠️ Health & Safety Duties: 🚨 Act as a Fire Marshal and First Aider when needed.🧼 Maintain a clean, safe environment for guests and team members.📝 Log all incidents accurately and ensure compliance with safety regulations. 🎈 Training & Development: 📚 Support the onboarding and training of new team members.📋 Help track training completion and sign-offs to keep the team empowered and informed. ✅ What You’ll Need: 🎓 High school diploma or equivalent required.💼 Previous guest service or hospitality experience is a must.🧸 A love for entertaining children and families in a fun, energetic environment.🗣️ Strong communication skills and the ability to train, guide, and lead others.😄 A bubbly, outgoing personality with a passion for teamwork and leadership. 🚀 Why You’ll Love It Here: 🎢 Enjoy exclusive employee discounts on all our attractions.📈 Grow your career with endless development opportunities.🤝 Be part of a diverse, inclusive, and welcoming team.🎉 Work in a place where FUN is part of the job description – every day! 🌟 Ready to Build the Magic? Apply Today! 🌟 If you're ready to be the spark that lights up a child’s day and take your leadership skills to the next level, don’t wait! Join our LEGOLAND Discovery Center and help us create awesome memories, one brick at a time. 🧱💛 🎉 We can’t wait to meet you! 🎉 Benefits 🎉 Benefits of Joining Merlin Entertainments! 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨
Requirements
- High school diploma or equivalent required.
- Previous guest service or hospitality experience is a must.
- A love for entertaining children and families in a fun, energetic environment.
- Strong communication skills and the ability to train, guide, and lead others.
- A bubbly, outgoing personality with a passion for teamwork and leadership.
Responsibilities
- Deliver WOW-worthy moments!
- Create engaging, interactive experiences that leave a lasting impression.
- Lead from the floor!
- Be a visible leader who jumps in to support the team and inspire outstanding guest service.
- Team Collaboration.
- Work closely with operations management to keep the attraction running smoothly and efficiently.
- Be the role model.
- Train and coach Guest Experience Hosts to deliver LEGOLAND’s world-class service with a smile.
- Make it right.
- Resolve guest concerns with positivity, professionalism, and a can-do attitude.
- Keep it safe.
- Champion health & safety standards and encourage your team to do the same.
- Act as a Fire Marshal and First Aider when needed.
- Maintain a clean, safe environment for guests and team members.
- Log all incidents accurately and ensure compliance with safety regulations.
- Support the onboarding and training of new team members.
- Help track training completion and sign-offs to keep the team empowered and informed.
Benefits
- Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
- Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
- Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
- Recognition Programs and Rewards: Celebrate your achievements and hard work!
- 401(k) Program: Save for the future with company matching contributions.
- Tuition Reimbursement Programs: Get support for further education and career growth.
- Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
