Guest Experience - Group Sales Coordinator

SSA Group•Providence, RI

1d•Onsite

About The Position

Group Sales Coordinator Who We Are SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions, and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry. SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on best practices in our industry — we customize them for each partner to continually raise the bar. We do all we can to further the mission of our partners because their guests and the communities they serve deserve it. Reports To: Guest Experience Manager Job Summary The Group Sales Coordinator supports the execution of group sales and reseller programs while assisting with day-to-day guest experience operations. This role serves as a key onsite support partner to the Guest Experience Manager, General Manager, and Central Admissions Team by coordinating group sales activity, maintaining relationships with groups and resellers, and ensuring accurate order processing and guest communication. While this role does not own sales strategy or departmental leadership, the Group Sales Coordinator plays an important role in delivering 452 Hospitality through organized execution, proactive communication, and frontline guest support.

Requirements

Thrives in a fast-paced environment
Comfortable supporting group sales, reseller coordination, and guest experience operations
Strong interpersonal and communication skills, both in person and remotely
Organized and detail-oriented with the ability to manage multiple tasks and priorities
Guest-focused mindset with a passion for hospitality and cultural attractions
Comfortable working toward established sales and service goals
Basic computer proficiency, including POS systems and standard office tools
Energetic, reliable, and eager to contribute to team success
One year of experience in a hospitality or guest-facing environment
Must be 18 years or older

Nice To Haves

Sales or customer service experience preferred
Prior leadership or supervisory experience not required

Responsibilities

Support the execution of established group sales and reseller strategies in partnership with the Guest Experience Manager and Central Admissions Team
Serve as an onsite point of contact for group and reseller inquiries, providing timely and accurate information
Assist with outreach and coordination for corporate, community, and school group partnerships, including local businesses and schools
Coordinate school group and field trip sales processes, including scheduling, communication, and operational details
Process all group sales and reseller orders within the POS system, including customer setup, payment terms, invoicing, and basic accounts receivable tracking
Maintain organized records related to group sales activity, reservations, and partner communications
Deliver 452 Hospitality to ensure a positive and memorable experience with every group interaction
Support daily guest experience operations relevant to SSA oversight
Assist the Guest Experience Manager with frontline team coordination, including training support, daily assignments, and shift coverage
Ensure frontline teams have accurate information to efficiently support guests and respond to inquiries
Support Contact Center operations by assisting with call coverage and guest follow-up as needed
Assist with the execution of established performance incentives for frontline staff
Observe and report guest experience opportunities or concerns to the Guest Experience Manager
Support service recovery efforts by assisting with guest inquiries, concerns, and complaints when needed
Follow and support established cash handling procedures in collaboration with the Administrative Operations team
Report POS system issues to appropriate leadership and the SSA IT Systems team
Maintain knowledge of and compliance with company policies, procedures, and applicable local, state, and federal laws
Maintain a clean, safe, and organized work environment
Perform other tasks as assigned to support the operation
Promote an inclusive, supportive, and respectful environment for team members and guests
Support sustainability and conservation initiatives through daily work practices
Participate in community engagement and unit-led initiatives that support giving back

Benefits

Full-Time, non-exempt, eligible for overtime pay.
Paid Time Off plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Leave and your or your family’s serious medical conditions.
Up to 40 hours Paid Bereavement.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts where applicable
Tuition Discount through Partnership College
Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws.
Accrual rates, caps, and usage rules vary by location.