Guest Experience Coordinator
About The Position
The Guest Experience Coordinator at Voss Salon is more than a traditional front desk role - it is a key position responsible for creating a luxury guest journey while supporting revenue growth across services, retail, and future bookings. This role is ideal for someone who thrives in a high-energy, guest-focused environment, enjoys building relationships, and takes pride in helping both guests and stylists succeed. Our Coordinators don't just check guests in - they guide conversations, anticipate needs, and help turn great visits into loyal long-term relationships. At Voss Salon, we believe the front of the house sets the tone for the entire experience. If you're proactive, growth-minded, and motivated by performance, this is an opportunity to grow within a luxury salon environment.
Requirements
- Friendly, confident, and professional communication style.
- Strong interest in hospitality, beauty, or luxury service environments.
- Comfortable making recommendations and guiding guest conversations.
- Ability to multitask and stay organized in a fast-paced setting.
- Previous customer service experience required
Nice To Haves
- Salon or retail experience preferred.
- Cosmetology students are encouraged to apply.
Responsibilities
- Welcome guests with warmth and professionalism, creating a confident first impression.
- Guide guests through check-in and checkout while maintaining a calm, luxury environment.
- Build genuine connections through conversation, personalization, and thoughtful service.
- Reinforce stylist recommendations to help guests feel confident purchasing service recommendations, retail suggestions, and add-on treatments during checkout.
- Confidently recommend retail products, memberships, gift cards, and future services when appropriate.
- Proactively encourage prebooking and assist guests in securing their next visit.
- Follow up with guests who choose to 'book later' to help maintain strong retention.
- Manage appointment scheduling using salon software while optimizing stylist availability.
- Monitor stylist availability and help fill openings through proactive outreach.
- Assist in minimizing cancellations and maintaining strong booking flow.
- Maintain an organized, professional front desk and retail area.
- Salon upkeep, merchandising, and inventory presentation.
- Use salon software efficiently for booking, payments, and guest notes.
- Work closely with stylists and leadership to deliver a seamless luxury guest experience.
- Communicate clearly about guest needs, opportunities, and service flow.
- Contribute to a positive team culture focused on growth, accountability, and support.
Benefits
- Insurance eligibility after 3 months for full-time employees.
- 401(k) eligibility after 1 year for full-time employees.
- Continued education opportunities to stay current with industry trends.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
