Guest Experience Coordinator

Four Seasons Hotels and Resorts•Fort Lauderdale, FL

About The Position

At Four Seasons Hotel and Residences Fort Lauderdale, we believe luxury is defined by genuine human connection. Our Guest Experience Coordinator brings this philosophy to life every day — creating unforgettable moments of warmth, grace, and intuitive care for each of our guests. The Guest Experience Coordinator serves as the primary host and ambassador for the property, curating seamless, personalized, and emotionally resonant guest journeys from pre‑arrival through post‑stay. As the heartbeat of guest recognition and experience personalization, you ensure that every guest feels truly seen, valued, and celebrated from the moment they begin their journey with us through long after their stay. If you are polished, gracious, and passionate about curating meaningful guest connections, this is the role where you will shine.

Requirements

At least 2–4 years of luxury hospitality, guest relations, concierge, or front‑office experience, preferably in a luxury hotel or resort.
Excellent personal presentation and interpersonal skills.
Extensive knowledge of luxury service standards and personalized service delivery.
Strong time management skills: ability to multi‑task, set priorities, and adjust to changing conditions. Comfortable working in a fast‑paced environment.
Ability to operate all computer equipment necessary to perform the job; knowledge of Opera PMS preferred/is a plus.
Excellent communication and interpersonal skills; ability to communicate clearly with colleagues and guests and collaborate across departments.
Ability to lift, carry, and move up to 30–50 lbs. when handling amenities, packages, or luggage.

Responsibilities

Create Anticipation — Pre‑Arrival Excellence: Serve as the primary point of contact before arrival, delivering warm, polished communication that sets the tone for an exceptional stay. Curate guest preferences and coordinate special requests with precision—celebrations, housekeeping rhythms, bedding needs, and more. Ensure all operational teams are fully prepared with complete guest information for a seamless arrival. Build genuine connection and excitement as the welcoming host even before guests step foot on property.
Elevate the Experience — On‑Property Guest Engagement Be the go‑to expert for spontaneous guest needs, personalized recommendations, and destination guidance. Plan and organize guest agendas, coordinate transportation, and assist with concierge‑level services. Partner fluidly across Front Desk, Concierge, Housekeeping, F&B, Spa, Pool & Beach, and Residences to deliver flawlessly coordinated experiences. Escort guests through property spaces, offering orientation, comfort, and authentic hospitality. Champion team‑wide guest recognition to ensure warmth and consistency in every interaction. Support accurate, timely billing and maintain guest trust throughout their stay.
Sustain the Relationship — Post‑Stay Connection: Deliver thoughtful, personalized follow‑up communications that demonstrate care beyond the stay. Foster emotional loyalty through meaningful relationships, creating lasting bonds with returning guests. Maintain continuity of guest history and preferences to elevate future stays. Act as an advocate and ongoing point of connection for guests long after checkout.