Guest Experience Event Associate

Connecticut Zoological Society Inc•Bridgeport, CT

2d•Onsite

About The Position

The Guest Experience Events Associate supports the planning and execution of Zoo events, guest programs, and attractions, including special events, birthday parties, and carousel operations. This role delivers high-quality guest service while ensuring a safe, organized, and engaging environment for visitors. Responsibilities include event support, guest interaction, program facilitation, and attraction operations.

Requirements

High school diploma or equivalent preferred
Must be at least 18 years of age
Ability to obtain Carousel Operator Certification (if assigned)
Prior experience in customer service, hospitality, events, or attractions preferred
Strong communicationand interpersonal skills; ability toengage withdiverse audiences
Ability to manage high guest volumes whilemaintainingsafety and service standards
Strong organizational and multitasking skills in a fast-paced environment
Reliable, flexible, and adaptable to changing operational needs
Ability to work independently and collaboratively
Demonstrates professionalism, sound judgment, and attention to detail
Prolonged standing and walking across Zoo grounds, including uneven terrain
Frequent bending, reaching, and lifting
Ability to lift and carry up to 25–50 pounds
Ability to work outdoors in all weather conditions (events held rain or shine)
Ability to safelyoperateequipment andassistguests andoperateequipment

Responsibilities

Provide excellent guest service, including greeting guests, answering questions, and giving directions
Assistwith guest check-in, crowd flow, and traffic direction
Monitor guest safety and promptly report incidents or concerns
Support event setup, breakdown, and on-sitelogistics
Assistwith coordination of vendors (e.g., caterers, florists, rentals)
Maintain clean, organized, and welcoming event spaces
Operate Zoo vehicles (e.g., golf carts) as assigned andin accordance withsafety guidelines
Serve as host for children’s birthday parties from start to finish
Welcome guests,facilitateactivities, andmaintainevent timelines
Coordinate with Education staff on animal encounter components (if applicable)
Manage event setup, cleanup, and overall guest experience
Ensure all materials, belongings, and event needs are addressed prior to guest departure
Deliver a safe, engaging, and memorable experience for participants
Operate andmonitorthe carouselin accordance withall safety procedures and training requirements
Maintain cleanliness and operational readiness of the carousel area
Perform routine cleaning (e.g., sweeping, wiping surfaces)
Respond to guest inquiries related to carousel operations and Zoo attractions
Support event activities associated with carousel use
Comply withall Zoo policies, procedures, and safety standards
Maintain a professional appearance andconduct at all times
Support cross-departmental operations as needed
Accurately record all hours worked in compliance with Connecticut General Statutes §31-13a
Follow all timekeeping and payroll procedures
Performadditionalduties as assigned